A Transformation Is Underway at U.S. Veterans Affairs. We Got an Inside Look.
Harvard Business Review
DECEMBER 22, 2016
Department of Veterans Affairs was in crisis. billion, its budget in 2015 was slightly higher than the total gross sales of General Motors. The crisis that emerged in the Phoenix VA was triggered by the pursuit of a 14-day wait time goal for all appointments. In 2014, the U.S.
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