Aiming for the “Five Nines” – How many mistakes/defects in your customer service? (Thinking the Six Sigma way for customer service)
First Friday Book Synopsis
OCTOBER 3, 2016
Thinking the Six Sigma way for customer service). Without going into detail, my wife and I had a disappointing experience with a restaurant over the weekend. Not terrible – just disappointing. I got to thinking… It’s no secret that customer service needs to improve, in a lot of arenas.