Leadership and Knowledge Management

N2Growth Blog

It’s one thing to possess knowledge, but it’s quite another thing to leverage it. Leaders who don’t understand the value of distributable and actionable knowledge not only limit opportunities, but they’re also building huge contingent operating liabilities.

Interview: The Integration of Change Management and Knowledge Management

Change Starts Here

In this episode, Katy Saulpaugh, Practice Lead at Enterprise Knowledge LLC, shares her experience with applying change management to knowledge management projects. Change ManagementAfter a brief hiatus, the Influence Change at Work show is back!

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Five Basic Tenets of Knowledge Management

First Friday Book Synopsis

I have just read and will soon review The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business, co-authored by Carla O’Dell and Cindy Hubert. In Chapter 3, they identify and discuss “Five Basic Tenets of Knowledge Management.” Here they are: “1. The KM strategy is based on balancing people, [.]. Bob's blog entries C.

The Tsunami and Knowledge Management

Crossderry Blog

Filed under: PMO Tagged: CBS News , Japan , Japan earthquake , Knowledge Management , Learning , tacit knowledge , Tsunami. PMO CBS News Japan Japan earthquake Knowledge Management Learning tacit knowledge Tsunami

Is knowledge management essential or a white elephant?

Chartered Management Institute

There have been many managerial fads down the years and many have suggested that knowledge management should take its place in the hall of shame. Wilson from Sheffield University who hypothesises that knowledge management is primarily a fad pushed by certain consultancy companies. Foremost in the queue to kick KM is T.D He predicted in 2002 when he wrote the paper that it would fade along with other similar 'fads'.

“Our Problems Are Different” – Not Really

Deming Institute

It is very common for people to see their situation as special and so different that they can only learn about management from some situation identical to the one they face. But this is a misunderstanding of what learning about better management practices is about.

“The Formula”: The Unspoken Truth About The Packaging, Peddling, And Commoditization Of Leadership And Knowledge

Lead Change Blog

It’s called Amway for leadership development or the selling of knowledge. Are people entitled to make money from the knowledge they have? Resources Knowledge Management Leadership Development

The Importance of Working with Suppliers Over the Long Term

Deming Institute

Edwards Deming’s 14 points for management. You need to manage and continually improve that entire system. I wrote about this on my personal blog in 2005, Ford and Managing the Supplier Relationship. End the practice of awarding business on the basis of price tag.

The New Edge in Knowledge: A book review by Bob Morris

First Friday Book Synopsis

The New Edge in Knowledge: How Knowledge Management s Changing the Way We Do Business Carla O’Dell and Cindy Hubert John Wiley & Sons (2011) Finally, in a single volume, just about all you need to know about results-driven knowledge management According to Carla O’Dell and Cindy Hubert, “this book tells you how leading organizations [.].

Teamwork: Mapping Collaborative Minds

Linked 2 Leadership

Leading Change Concept Mapping decision making Knowledge Creation Knowledge Management Mind map Mind Mapping ThoughtHave you discovered mind mapping strategies yet? Strategy mind mapping can strengthen community development and can also increase the organization’s efforts to strategize decision-making, resource allocation, and strategic planning functions. Mind mapping can be used for many purposes: strategic planning; event planning; and it is a great learning tool.

Becoming a Network Linchpin

Coaching Tip

Sharing knowledge and adding value to the organization depends upon the capabilities of workers to informally connect with others. The corporate reason to collaborate is to improve decision making through knowledge management.

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Why Organizations Need to Make Learning Hard

Harvard Business Review

Unfortunately, real learning — that is, the kind which embeds knowledge and skills in long-term memory — is never simple. Knowledge management Developing employees Article

How to Integrate Data and Analytics into Every Part of Your Organization

Harvard Business Review

Data Knowledge management Organizational structure Digital ArticleMany conversations about data and analytics (D&A) start by focusing on technology. Having the right tools is critically important, but too often executives overlook or underestimate the significance of the people and organizational components required to build a successful D&A function.

Why Your Employees’ Suggestions Aren’t Going Anywhere

Harvard Business Review

He began with a simple, direct question to the people closest to the markets, his sales and account managers: “If from now on you could serve only one segment, which one would you choose … and why?” Innovation Motivating people Knowledge management Article

How to Build Expertise in a New Field

Harvard Business Review

You want what I call “deep smarts” — business-critical, experience-based knowledge. If you discover the knowledge gap is fairly small, that should give you confidence. Self-study, talking to knowledgeable colleagues and possibly some online courses will help.

Do Doctors Get Worse as They Get Older?

Harvard Business Review

In fact, it raises a couple of important questions: Are assessments even the most effective way to incentivize doctors to keep up with the latest medical knowledge and new technologies? While there is some evidence that physicians’ clinical knowledge, adherence with up-to-date standards of care, and performance on process measures may wane as they get older, little is known about whether and how age impacts physicians’ practice and their patient outcomes.

What Peter Drucker Knew About 2020

Harvard Business Review

For Drucker, the newest new world was marked, above all, by one dominant factor: “the shift to a knowledge society.”. Indeed, Drucker had been anticipating this monumental leap – to an age when people would generate value with their minds more than with their muscle – since at least 1959, when in Landmarks of Tomorrow he first described the rise of “knowledge work.” How should managers alter their approaches to fit the times? Knowledge management Leadership Managing people

Carla O’Dell and Cindy Hubert: An interview by Bob Morris

First Friday Book Synopsis

Carla O’Dell is president of APQC and is considered one of the world’s leading experts in knowledge management (KM). In 1995 and under O’Dell’s direction, APQC launched its first KM best practices consortium study called Emerging Best Practices in Knowledge Management. Thirty-nine organizations sponsored the groundbreaking study. Since then, APQC has conducted over 25 consortium studies on topics related to KM, involving more than 300 participating [.].

How to Prevent Experts from Hoarding Knowledge

Harvard Business Review

Asked if he would be willing to share his hard-earned knowledge with others in the company before he retired, the engineer laughed. ” There we had it in one concise capsule: a few of the reasons why retirees refuse to share their experience-based, business-critical knowledge — what we call deep smarts. If such knowledge leaves with retirees, it may be lost for good. Lack of time or resources can, of course, constrain knowledge transfer.

Research: Are Clients Loyal to Your Firm, or the People in It?

Harvard Business Review

For example, when bond manager Bill Gross left Pacific Investment Management Co (Pimco) in 2014 to join rival firm Janus Capital, his clients quickly withdrew over $23.5 In a forthcoming study in the Strategic Management Journal, I empirically investigated when clients follow federal lobbyists who switch firms. That said, one risk of using teams to manage clients is that team members may collectively leave to join a competitor or start their own firm.

Collaborating Better Across Silos

Harvard Business Review

Collaboration Organizational culture Knowledge management AudioHarvard Law School lecturer Heidi K. Gardner discusses how firms gain a competitive edge when specialists collaborate across functional boundaries. But it’s often difficult, expensive, and messy. The former McKinsey consultant is the author of the new book, Smart Collaboration: How Professionals and Their Firms Succeed by Breaking Down Silos. Download this podcast.

Stop Trying to Control How Ex-Employees Use Their Knowledge

Harvard Business Review

Yet employers are increasingly taking legal action to prevent former employees from using knowledge and skills learned on the job. state policymakers have aided and abetted these efforts by changing the law to enable employer control over workers’ knowledge. This trend has been fueled not only by the contemporary talent wars and the much debated skills gap , but also by changes in the law that have expanded employers’ control over employees’ knowledge.

Is Your Company Encouraging Employees to Share What They Know?

Harvard Business Review

Especially for today’s knowledge-based work, much of what we need to know we learn from others’ experiences, through what’s called vicarious learning. billion per year from employees failing to share knowledge effectively. As a manager for Bain & Co.

A Social Brain Is a Smarter Brain

Harvard Business Review

The first , from Newcastle Business School in the UK, looks directly at knowledge exchange between higher education institutions and industry (a typical exchange in open innovation challenges) and concludes that its success depends upon the social processes that facilitate the collaboration. Take one of the teams that recently responded to the GE/NFL Head Health Open Innovation Challenge , which NineSigma managed. Collaboration Innovation Knowledge management

Beware Big Data’s Easy Answers

Harvard Business Review

In the messy real world, though, there are some bits of knowledge you should have so that you can interpret the button’s offering. However, there is knowledge that users of powerful big data buttons need to know in order to understand the output. Some of this knowledge is simple, although often ignored even by researchers. Other bits of the knowledge are art, only gained through experience. Information & technology Knowledge management Research

When Real-Time Intel Still Isn’t Fast Enough

Harvard Business Review

Information & technology Knowledge management Risk management We now live in a world where both man and machine can access data on almost any topic at any moment. Documentation of our world happens in real time, through a constant, autonomous torrent of ones and zeroes — and research and recall of that information have been reduced to mere mouse clicks. With all data available at all times, opportunities — and adversaries — can also move in real time.

Be Forewarned: Your Knowledge is Decaying

Harvard Business Review

It turns out knowledge is a lot like radioactive atoms because it decays over time. We now know that there is a shape to how knowledge grows and how it spreads through a population. We can also examine different branches of knowledge — medicine, sociology, etc.

Stop Focusing on Your Strengths

Harvard Business Review

Leadership & Managing people Managing people Developing employees Change management Knowledge management AudioTomas Chamorro-Premuzic, professor at University College London and Columbia University and CEO of Hogan Assessments, explains how the fad for strengths-based coaching may actually be weakening us. Download this podcast.

Big Data and the Role of Intuition

Harvard Business Review

Decision making Information & technology Knowledge management Many people have asked me over the years about whether intuition has a role in the analytics and data-driven organization. I have always reassured them that there are plenty of places where intuition is still relevant. For example, a hypothesis is an intuition about what’s going on in the data you have about the world.

5 Tips for Managing Successful Overseas Assignments

Harvard Business Review

The unfortunate reality is that even companies providing well-crafted relocation packages (including the all-important cultural training) may not have the talent management mechanisms in place to truly leverage the valuable skills expatriate employees gain during their assignments. HBR STAFF.

How Artificial Intelligence Will Redefine Management

Harvard Business Review

But managers at all levels will have to adapt to the world of smart machines. The fact is, artificial intelligence will soon be able to do the administrative tasks that consume much of managers’ time faster, better, and at a lower cost. How can managers — from the front lines to the C-suite — thrive in the age of AI? Using this data, we identified five practices that successful managers will need to master.

Develop Deep Knowledge in Your Organization — and Keep It

Harvard Business Review

The best leaders understand that the current success of their business, and any future innovation, depends upon the “deep smarts” of their employees — the business-critical, experience-based knowledge that employees carry with them. Leaders with a passion for developing employees’ skills, and those who understand the need to transfer knowledge among generations of workers, know how important it is to link in-house education to strategic planning.

September Management Journey Carnival

Management is a Journey

Welcome to the September 2012 edition of the Management Journey Carnival. This month thought leaders share their wisdom on customer service, innovation, team building, sales, email management, self awareness, social business, communication, knowledge management, entrepreneurship, and other topics. Blog Carnival communication customer service emotional intelligence human resources innovation leadership management organizational productivity people skills social media

Employee Training Needs More than a Script

Harvard Business Review

Imagine your goal is to provide training to help line managers execute a round of layoffs with dignity and compassion. The experience of performing a layoff can be emotionally challenging, and without a realistic preview of these challenges and opportunities to learn how to manage them, many managers will ultimately fail. Knowledge management Leadership development

“Leadership Qualities” vs. Competence: Which Matters More?

Harvard Business Review

The other authors on the article are Murat Taraki (lead author) and Patrick Groenen, both at the Rotterdam School of Management. Greer : First, we wanted to understand when it’s ideal to have a strong hierarchy, and when it’s better to let groups manage themselves.

The Right Way to Off-Board a Departing Employee

Harvard Business Review

When a valuable employee tells you she’s leaving , worrying about losing her institutional knowledge and experience is understandable. “These are the people who have so much tribal knowledge and are so valuable that they become almost irreplaceable,” she says.

Is Management Due for a Renaissance?

Harvard Business Review

Is management – not yet a very old discipline – due for one? We could even say that the subject of management was touched by that first Renaissance. What would a second Renaissance look like in management today? Coupled with mechanical models, this has resulted in an engineering management mindset, in which people are inevitably seen as instruments for another’s purpose, rather than as ends in themselves. Business education Knowledge management

The Benefits of Virtual Mentors

Harvard Business Review

The good news is the rapid expansion of social media inside and outside companies has made it possible for aspiring leaders to hone their craft from the very best experts in many domains via the internet or knowledge management (KM) systems. Knowledge-sharing networks are not brand new, of course. Whenever employees had a query, they would then use this database to connect with the relevant expert and facilitate a free exchange of relevant knowledge in near-real time.

Knowledge Management Below the Radar

Harvard Business Review

I recently spoke to a group of Silicon Valley HR leaders and this question came up, along with the related matter of how to do knowledge management better. I dubbed this "pre-emptive knowledge management." You will acquire knowledge before its relevance becomes apparent.

How One Company Reduced Email by 64%

Harvard Business Review

If you’re going to achieve growth in the knowledge economy, your employees need to be able to quickly find people inside and outside the company whose expertise can help them solve critical business problems. Knowledge management Networking Growth strategy