Leadership and Knowledge Management

N2Growth Blog

It’s one thing to possess knowledge, but it’s quite another thing to leverage it. Leaders who don’t understand the value of distributable and actionable knowledge not only limit opportunities, but they’re also building huge contingent operating liabilities.

Interview: The Integration of Change Management and Knowledge Management

Change Starts Here

In this episode, Katy Saulpaugh, Practice Lead at Enterprise Knowledge LLC, shares her experience with applying change management to knowledge management projects. Change ManagementAfter a brief hiatus, the Influence Change at Work show is back!

Five Basic Tenets of Knowledge Management

First Friday Book Synopsis

I have just read and will soon review The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business, co-authored by Carla O’Dell and Cindy Hubert. In Chapter 3, they identify and discuss “Five Basic Tenets of Knowledge Management.” Here they are: “1. The KM strategy is based on balancing people, [.]. Bob's blog entries C.

Is knowledge management essential or a white elephant?

Chartered Management Institute

There have been many managerial fads down the years and many have suggested that knowledge management should take its place in the hall of shame. Wilson from Sheffield University who hypothesises that knowledge management is primarily a fad pushed by certain consultancy companies. Foremost in the queue to kick KM is T.D He predicted in 2002 when he wrote the paper that it would fade along with other similar 'fads'.

Knowledge Management Below the Radar

Harvard Business Review

I recently spoke to a group of Silicon Valley HR leaders and this question came up, along with the related matter of how to do knowledge management better. I dubbed this "pre-emptive knowledge management." You will acquire knowledge before its relevance becomes apparent.

Social Media versus Knowledge Management

Harvard Business Review

On the surface, social media and knowledge management (KM) seem very similar. Knowledge management is what company management tells me I need to know, based on what they think is important. Knowledge should be like water — free-flowing and permeating down and across your organization filling the cracks, floating good ideas to the top and lifting all boats. We need to manage this. We need knowledge management.".

“The Formula”: The Unspoken Truth About The Packaging, Peddling, And Commoditization Of Leadership And Knowledge

Lead Change Blog

It’s called Amway for leadership development or the selling of knowledge. Are people entitled to make money from the knowledge they have? Resources Knowledge Management Leadership Development

Carla O’Dell and Cindy Hubert: An interview by Bob Morris

First Friday Book Synopsis

Carla O’Dell is president of APQC and is considered one of the world’s leading experts in knowledge management (KM). In 1995 and under O’Dell’s direction, APQC launched its first KM best practices consortium study called Emerging Best Practices in Knowledge Management. Thirty-nine organizations sponsored the groundbreaking study. Since then, APQC has conducted over 25 consortium studies on topics related to KM, involving more than 300 participating [.].

The Collaborative Organization

Kevin Eikenberry

Books Collaboration Leadership Learning knowledge management organization team building technologyBy Jacob Morgan Organizations need to collaborate to be successful. This has always been true. What has changed is the complexity of organizations, the size of organizations, the increasing desire for speed, and the dispersion of team member both from a traditional office and around the globe. Technology over the last several years has provided [.].

Why Deming / Why Now / Working to transform “our” system

Deming Institute

The pitting of management versus worker was demonstrated to be corrupt and I was challenged to look for causes and effects on a systemic scale in my own work. I also have to balance the growing knowledge I have with the humility that the boundary of what I do not yet know grows, too!

Dr. Deming’s work lauded by world famous philosopher, Alasdair MacIntyre

Deming Institute

In The New Economics , Dr. Deming declares ‘We must restore the individual…’ Later in that same chapter, he discusses the role of the manager: “A manager of people understands that people are different than each other.

The New Edge in Knowledge: A book review by Bob Morris

First Friday Book Synopsis

The New Edge in Knowledge: How Knowledge Management s Changing the Way We Do Business Carla O’Dell and Cindy Hubert John Wiley & Sons (2011) Finally, in a single volume, just about all you need to know about results-driven knowledge management According to Carla O’Dell and Cindy Hubert, “this book tells you how leading organizations [.].

Extended Social Connections Affect Our Wellbeing

Michael Lee Stallard

E Pluribus Partners Uncategorized connection culture employee engagement connection connection cultures employee motivation employee productivity fired up or burned out keynote speaker knowledge management leadership leadership development leadership speaker leadership training leadership training and development michael lee stallardCheck out this article entitled “ Wellbeing on the Home Front.&#

Complimentary Resource – Solving the Brain Drain for Nuclear and Power Generation

Strategy Driven

Capture and manage your nuclear facility’s institutional knowledge for immediate action. Your organization’s most important asset is the knowledge your workers hold. Solving the Brain Drain for Nuclear and Power Generation. by Bentley Systems, Inc.

Research: Why Managers Ignore Employees’ Ideas

Harvard Business Review

Knowledge management Organizational culture Leading teams Talent management Digital ArticleTwo studies reveal two reasons.

Using AI to Make Knowledge Workers More Effective

Harvard Business Review

Collaboration Leadership & Managing people Technology IT Innovation Analytics Talent management Knowledge management Digital ArticleHumans and machines can make each other better.

The Importance of Working with Suppliers Over the Long Term

Deming Institute

Edwards Deming’s 14 points for management. You need to manage and continually improve that entire system. I wrote about this on my personal blog in 2005, Ford and Managing the Supplier Relationship. End the practice of awarding business on the basis of price tag.

Is your company’s executive education program any good?

First Friday Book Synopsis

Knowledge Management performance measurement try ignorance” What specifically is your company doing to help its executives develop and then strengthen their leadership and management skills? In fact, does your company even have an executive education program? Long ago in response to parents’ protests about a recent tuition increase at Harvard, then president Derek Bok suggested, “If you think education is expensive, try ignorance.” Here are other questions: 1.

Becoming a Network Linchpin

Coaching Tip

Sharing knowledge and adding value to the organization depends upon the capabilities of workers to informally connect with others. The corporate reason to collaborate is to improve decision making through knowledge management.

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“Our Problems Are Different” – Not Really

Deming Institute

It is very common for people to see their situation as special and so different that they can only learn about management from some situation identical to the one they face. But this is a misunderstanding of what learning about better management practices is about.

How to Help Your Employees Learn from Each Other

Harvard Business Review

People gain new skills best in any situation that includes all four stages of what we call the “Learning Loop”: gain knowledge; practice by applying that knowledge; get feedback; and reflect on what has been learned. Tara Moore/Getty Images.

GC15: Gamifying Knowledge Sharing | with Brian Clausen from Experts Exchange

Engaging Leader

If you have implemented a knowledge management system, getting people to put what they know into it is like pulling teeth. The post GC15: Gamifying Knowledge Sharing | with Brian Clausen from Experts Exchange appeared first on Engaging Leader.

Domain Knowledge

Lead Change Blog

As a leader runs an organization, it is important to hire people who have the domain knowledge of the business that they are in. Like a typical lifecycle, when an SME leaves the firm, the organization suffers some form of loss of knowledge. The question to be answered is: how does an organization retain knowledge or share knowledge? Lunch and Learn — Lunch and learn is an effective way of sharing knowledge across a diverse audience.

The Chairman of Nokia on Ensuring Every Employee Has a Basic Understanding of Machine Learning — Including Him

Harvard Business Review

Many companies have made watching my introduction to machine learning mandatory for their management.). With every project, they’ll leave behind people who now have hands-on experience and are more knowledgeable about machine learning. ANTTI AIMO KOIVISTO/Getty Images.

Collaborating Better Across Silos

Harvard Business Review

Collaboration Organizational culture Knowledge management AudioHarvard Law School lecturer Heidi K. Gardner discusses how firms gain a competitive edge when specialists collaborate across functional boundaries. But it’s often difficult, expensive, and messy. The former McKinsey consultant is the author of the new book, Smart Collaboration: How Professionals and Their Firms Succeed by Breaking Down Silos. Download this podcast.

4 Ways to Help Different Generations Share Wisdom at Work

Harvard Business Review

Ask yourself: When was the last time someone seriously “dropped some knowledge” on you? Professional transitions Job search Coaching Knowledge management Digital Articlerawpixel/unsplash. “The world is more malleable than you think and it’s waiting for you to hammer it into shape…That’s what this degree of yours is — a blunt instrument. So, go forth and build something with it.”

“Leadership Qualities” vs. Competence: Which Matters More?

Harvard Business Review

The other authors on the article are Murat Taraki (lead author) and Patrick Groenen, both at the Rotterdam School of Management. Greer : First, we wanted to understand when it’s ideal to have a strong hierarchy, and when it’s better to let groups manage themselves.

Making Decisions in Groups

Harvard Business Review

Decision making Knowledge managementAn interview with Tom Davenport , Babson College professor and coauthor of Judgment Calls: Twelve Stories of Big Decisions and the Teams That Got Them Right. Download this podcast.

Break Out of Your Managerial Bubble

Harvard Business Review

Hal Gregersen, executive director of the MIT Leadership Center at Sloan School of Management, says too many CEOs and executives are in a bubble, one that shields them from the reality of what’s happening in the world and in their businesses. Gregersen discusses practical steps top managers can make to ask better questions, improve the flow of information, and more clearly see what matters. Leadership Communication Decision making Knowledge management Audio

Is Your Company Encouraging Employees to Share What They Know?

Harvard Business Review

Especially for today’s knowledge-based work, much of what we need to know we learn from others’ experiences, through what’s called vicarious learning. billion per year from employees failing to share knowledge effectively. As a manager for Bain & Co.

Stop Focusing on Your Strengths

Harvard Business Review

Leadership & Managing people Managing people Developing employees Change management Knowledge management AudioTomas Chamorro-Premuzic, professor at University College London and Columbia University and CEO of Hogan Assessments, explains how the fad for strengths-based coaching may actually be weakening us. Download this podcast.

The Benefits of Virtual Mentors

Harvard Business Review

The good news is the rapid expansion of social media inside and outside companies has made it possible for aspiring leaders to hone their craft from the very best experts in many domains via the internet or knowledge management (KM) systems. Knowledge-sharing networks are not brand new, of course. Whenever employees had a query, they would then use this database to connect with the relevant expert and facilitate a free exchange of relevant knowledge in near-real time.

How Artificial Intelligence Will Redefine Management

Harvard Business Review

But managers at all levels will have to adapt to the world of smart machines. The fact is, artificial intelligence will soon be able to do the administrative tasks that consume much of managers’ time faster, better, and at a lower cost. How can managers — from the front lines to the C-suite — thrive in the age of AI? Using this data, we identified five practices that successful managers will need to master.

Why Organizations Need to Make Learning Hard

Harvard Business Review

Unfortunately, real learning — that is, the kind which embeds knowledge and skills in long-term memory — is never simple. Knowledge management Developing employees Article

How NASA Uses Telemedicine to Care for Astronauts in Space

Harvard Business Review

Training crew members to manage their care. Our experience has demonstrated that shared knowledge and training, combined with a reliable private communication link, leads to the best care. Technology Knowledge management Operations Aerospace & Defense Healthcare Digital Article

The Problem With Key Employees

N2Growth Blog

I’m not disputing the need to retain talent and reduce turnover, but I am vehemently disputing the conventional wisdom of how most businesses address the risk of managing key employees. A well managed company is not dependant upon the performance of any single individual.

An Online Medical Database Is Reducing Doctor Error

Harvard Business Review

Recent trainees need to see the benefits and become role models in consuming current knowledge and practicing evidence-based medicine. (To Knowledge management Social responsibility Social enterprise Healthcare Article

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How to Build Expertise in a New Field

Harvard Business Review

You want what I call “deep smarts” — business-critical, experience-based knowledge. If you discover the knowledge gap is fairly small, that should give you confidence. Self-study, talking to knowledgeable colleagues and possibly some online courses will help.

How One Company Reduced Email by 64%

Harvard Business Review

If you’re going to achieve growth in the knowledge economy, your employees need to be able to quickly find people inside and outside the company whose expertise can help them solve critical business problems. Knowledge management Networking Growth strategy

Develop Deep Knowledge in Your Organization — and Keep It

Harvard Business Review

The best leaders understand that the current success of their business, and any future innovation, depends upon the “deep smarts” of their employees — the business-critical, experience-based knowledge that employees carry with them. Leaders with a passion for developing employees’ skills, and those who understand the need to transfer knowledge among generations of workers, know how important it is to link in-house education to strategic planning.

Do Doctors Get Worse as They Get Older?

Harvard Business Review

In fact, it raises a couple of important questions: Are assessments even the most effective way to incentivize doctors to keep up with the latest medical knowledge and new technologies? While there is some evidence that physicians’ clinical knowledge, adherence with up-to-date standards of care, and performance on process measures may wane as they get older, little is known about whether and how age impacts physicians’ practice and their patient outcomes.

Be Forewarned: Your Knowledge is Decaying

Harvard Business Review

It turns out knowledge is a lot like radioactive atoms because it decays over time. We now know that there is a shape to how knowledge grows and how it spreads through a population. We can also examine different branches of knowledge — medicine, sociology, etc.

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Substitute Doctors Are Becoming More Common. What Do We Know About Their Quality of Care?

Harvard Business Review

We attempted to address this important knowledge gap by evaluating the quality and costs of inpatient care delivered by substitute physicians to Medicare beneficiaries hospitalized with a general medical condition (e.g., Developing these could help hospitals and clinics better identify, onboard, and manage highly qualified locum tenens. William Whitehurst/Getty Images.