The first , from Newcastle Business School in the UK, looks directly at knowledge exchange between higher education institutions and industry (a typical exchange in open innovation challenges) and concludes that its success depends upon the social processes that facilitate the collaboration. Take one of the teams that recently responded to the GE/NFL Head Health Open Innovation Challenge , which NineSigma managed. Collaboration Innovation Knowledge management MORE
It’s called Amway for leadership development or the selling of knowledge. Are people entitled to make money from the knowledge they have? Resources Knowledge Management Leadership Development MORE
But managers at all levels will have to adapt to the world of smart machines. The fact is, artificial intelligence will soon be able to do the administrative tasks that consume much of managers’ time faster, better, and at a lower cost. How can managers — from the front lines to the C-suite — thrive in the age of AI? Using this data, we identified five practices that successful managers will need to master. MORE
In the messy real world, though, there are some bits of knowledge you should have so that you can interpret the button’s offering. However, there is knowledge that users of powerful big data buttons need to know in order to understand the output. Some of this knowledge is simple, although often ignored even by researchers. Other bits of the knowledge are art, only gained through experience. Information & technology Knowledge management Research MORE
Leading Change Concept Mapping decision making Knowledge Creation Knowledge Management Mind map Mind Mapping ThoughtHave you discovered mind mapping strategies yet? Strategy mind mapping can strengthen community development and can also increase the organization’s efforts to strategize decision-making, resource allocation, and strategic planning functions. Mind mapping can be used for many purposes: strategic planning; event planning; and it is a great learning tool. MORE
In fact, it raises a couple of important questions: Are assessments even the most effective way to incentivize doctors to keep up with the latest medical knowledge and new technologies? While there is some evidence that physicians’ clinical knowledge, adherence with up-to-date standards of care, and performance on process measures may wane as they get older, little is known about whether and how age impacts physicians’ practice and their patient outcomes. MORE
For example, when bond manager Bill Gross left Pacific Investment Management Co (Pimco) in 2014 to join rival firm Janus Capital, his clients quickly withdrew over $23.5 In a forthcoming study in the Strategic Management Journal, I empirically investigated when clients follow federal lobbyists who switch firms. That said, one risk of using teams to manage clients is that team members may collectively leave to join a competitor or start their own firm. MORE
He began with a simple, direct question to the people closest to the markets, his sales and account managers: “If from now on you could serve only one segment, which one would you choose … and why?” Innovation Motivating people Knowledge management Article MORE
Unfortunately, real learning — that is, the kind which embeds knowledge and skills in long-term memory — is never simple. Knowledge management Developing employees Article MORE
It is very common for people to see their situation as special and so different that they can only learn about management from some situation identical to the one they face. But this is a misunderstanding of what learning about better management practices is about. MORE
The other authors on the article are Murat Taraki (lead author) and Patrick Groenen, both at the Rotterdam School of Management. Greer : First, we wanted to understand when it’s ideal to have a strong hierarchy, and when it’s better to let groups manage themselves. MORE
It turns out knowledge is a lot like radioactive atoms because it decays over time. We now know that there is a shape to how knowledge grows and how it spreads through a population. We can also examine different branches of knowledge — medicine, sociology, etc. MORE
Especially for today’s knowledge-based work, much of what we need to know we learn from others’ experiences, through what’s called vicarious learning. billion per year from employees failing to share knowledge effectively. As a manager for Bain & Co. MORE
Data Knowledge management Organizational structure Digital ArticleMany conversations about data and analytics (D&A) start by focusing on technology. Having the right tools is critically important, but too often executives overlook or underestimate the significance of the people and organizational components required to build a successful D&A function. MORE
On the surface, social media and knowledge management (KM) seem very similar. Knowledge management is what company management tells me I need to know, based on what they think is important. Knowledge should be like water — free-flowing and permeating down and across your organization filling the cracks, floating good ideas to the top and lifting all boats. We need to manage this. We need knowledge management.". MORE
Edwards Deming’s 14 points for management. You need to manage and continually improve that entire system. I wrote about this on my personal blog in 2005, Ford and Managing the Supplier Relationship. End the practice of awarding business on the basis of price tag. MORE
The New Edge in Knowledge: How Knowledge Management s Changing the Way We Do Business Carla O’Dell and Cindy Hubert John Wiley & Sons (2011) Finally, in a single volume, just about all you need to know about results-driven knowledge management According to Carla O’Dell and Cindy Hubert, “this book tells you how leading organizations [.]. MORE
Collaboration Organizational culture Knowledge management AudioHarvard Law School lecturer Heidi K. Gardner discusses how firms gain a competitive edge when specialists collaborate across functional boundaries. But it’s often difficult, expensive, and messy. The former McKinsey consultant is the author of the new book, Smart Collaboration: How Professionals and Their Firms Succeed by Breaking Down Silos. Download this podcast. MORE
In this episode, Katy Saulpaugh, Practice Lead at Enterprise Knowledge LLC, shares her experience with applying change management to knowledge management projects. Change ManagementAfter a brief hiatus, the Influence Change at Work show is back! MORE
Training crew members to manage their care. Our experience has demonstrated that shared knowledge and training, combined with a reliable private communication link, leads to the best care. Technology Knowledge management Operations Aerospace & Defense Healthcare Digital Article MORE
Sharing knowledge and adding value to the organization depends upon the capabilities of workers to informally connect with others. The corporate reason to collaborate is to improve decision making through knowledge management. MORE
Carla O’Dell is president of APQC and is considered one of the world’s leading experts in knowledge management (KM). In 1995 and under O’Dell’s direction, APQC launched its first KM best practices consortium study called Emerging Best Practices in Knowledge Management. Thirty-nine organizations sponsored the groundbreaking study. Since then, APQC has conducted over 25 consortium studies on topics related to KM, involving more than 300 participating [.]. MORE
SEPTEMBER 29, 2016
The best leaders understand that the current success of their business, and any future innovation, depends upon the “deep smarts” of their employees — the business-critical, experience-based knowledge that employees carry with them. Leaders with a passion for developing employees’ skills, and those who understand the need to transfer knowledge among generations of workers, know how important it is to link in-house education to strategic planning. MORE
I have just read and will soon review The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business, co-authored by Carla O’Dell and Cindy Hubert. In Chapter 3, they identify and discuss “Five Basic Tenets of Knowledge Management.” Here they are: “1. The KM strategy is based on balancing people, [.]. Bob's blog entries C. MORE
Yet employers are increasingly taking legal action to prevent former employees from using knowledge and skills learned on the job. state policymakers have aided and abetted these efforts by changing the law to enable employer control over workers’ knowledge. This trend has been fueled not only by the contemporary talent wars and the much debated skills gap , but also by changes in the law that have expanded employers’ control over employees’ knowledge. MORE
You want what I call “deep smarts” — business-critical, experience-based knowledge. If you discover the knowledge gap is fairly small, that should give you confidence. Self-study, talking to knowledgeable colleagues and possibly some online courses will help. MORE
It’s one thing to possess knowledge, but it’s quite another thing to leverage it. Leaders who don’t understand the value of distributable and actionable knowledge not only limit opportunities, but they’re also building huge contingent operating liabilities. MORE
According to the Wall Street Journal (WSJ), a new partnership between UBS Wealth Management and Amazon allows some of UBS’s European wealth-management clients to ask Alexa certain financial and economic questions. Another area in which leaders will soon be relying on AI is in managing their human capital. Study after study has shown that deep biases affect how groups like women and minorities are managed. Amazon’s Alexa just got a new job. MORE
Asked if he would be willing to share his hard-earned knowledge with others in the company before he retired, the engineer laughed. ” There we had it in one concise capsule: a few of the reasons why retirees refuse to share their experience-based, business-critical knowledge — what we call deep smarts. If such knowledge leaves with retirees, it may be lost for good. Lack of time or resources can, of course, constrain knowledge transfer. MORE
The unfortunate reality is that even companies providing well-crafted relocation packages (including the all-important cultural training) may not have the talent management mechanisms in place to truly leverage the valuable skills expatriate employees gain during their assignments. HBR STAFF. MORE
For Drucker, the newest new world was marked, above all, by one dominant factor: “the shift to a knowledge society.”. Indeed, Drucker had been anticipating this monumental leap – to an age when people would generate value with their minds more than with their muscle – since at least 1959, when in Landmarks of Tomorrow he first described the rise of “knowledge work.” How should managers alter their approaches to fit the times? Knowledge management Leadership Managing people MORE
There have been many managerial fads down the years and many have suggested that knowledge management should take its place in the hall of shame. Wilson from Sheffield University who hypothesises that knowledge management is primarily a fad pushed by certain consultancy companies. Foremost in the queue to kick KM is T.D He predicted in 2002 when he wrote the paper that it would fade along with other similar 'fads'. MORE
Decision making Information & technology Knowledge management Many people have asked me over the years about whether intuition has a role in the analytics and data-driven organization. I have always reassured them that there are plenty of places where intuition is still relevant. For example, a hypothesis is an intuition about what’s going on in the data you have about the world. MORE
Authentic Leadership Leadership Lessons Learned Leading & Developing Other Leaders Big Data business Employee Engagement Knowledge Management leadership ManagementEvery leader needs the right set of business tools to do their job well. The be effective, they also need to be well-trained and well-versed on how to use their tools. However, always remember that tools, in and of themselves, are only a means to an end. The “hammer is not the house.” MORE
Filed under: PMO Tagged: CBS News , Japan , Japan earthquake , Knowledge Management , Learning , tacit knowledge , Tsunami. PMO CBS News Japan Japan earthquake Knowledge Management Learning tacit knowledge Tsunami MORE
Welcome to the September 2012 edition of the Management Journey Carnival. This month thought leaders share their wisdom on customer service, innovation, team building, sales, email management, self awareness, social business, communication, knowledge management, entrepreneurship, and other topics. Blog Carnival communication customer service emotional intelligence human resources innovation leadership management organizational productivity people skills social media MORE
When a valuable employee tells you she’s leaving , worrying about losing her institutional knowledge and experience is understandable. “These are the people who have so much tribal knowledge and are so valuable that they become almost irreplaceable,” she says. MORE
Leadership & Managing people Managing people Developing employees Change management Knowledge management AudioTomas Chamorro-Premuzic, professor at University College London and Columbia University and CEO of Hogan Assessments, explains how the fad for strengths-based coaching may actually be weakening us. Download this podcast. MORE
Is management – not yet a very old discipline – due for one? We could even say that the subject of management was touched by that first Renaissance. What would a second Renaissance look like in management today? Coupled with mechanical models, this has resulted in an engineering management mindset, in which people are inevitably seen as instruments for another’s purpose, rather than as ends in themselves. Business education Knowledge management MORE
Information & technology Knowledge management Risk management We now live in a world where both man and machine can access data on almost any topic at any moment. Documentation of our world happens in real time, through a constant, autonomous torrent of ones and zeroes — and research and recall of that information have been reduced to mere mouse clicks. With all data available at all times, opportunities — and adversaries — can also move in real time. MORE
Imagine your goal is to provide training to help line managers execute a round of layoffs with dignity and compassion. The experience of performing a layoff can be emotionally challenging, and without a realistic preview of these challenges and opportunities to learn how to manage them, many managers will ultimately fail. Knowledge management Leadership development MORE
Coaching Corner EntrepreLeadership Leading Change business Dieter Zetsche Innovation Knowledge Management Tata Nano Leadership innovation happens all around us. As technology and tools improve exponentially over time, the ways that dreams come true continue to amaze. Last week, innovation took the stage at the Frankfurt Automobile Show. Dieter Zetsche, the chief executive of Daimler, sprang from the back of a Mercedes S-Class that had no one in the […]. MORE
I recently spoke to a group of Silicon Valley HR leaders and this question came up, along with the related matter of how to do knowledge management better. I dubbed this "pre-emptive knowledge management." You will acquire knowledge before its relevance becomes apparent. MORE
Knowledge Management Related Topics N2Growth Blog
FEBRUARY 22, 2011
It’s one thing to possess knowledge, but it’s quite another thing to leverage it. Leaders who don’t understand the value of distributable and actionable knowledge not only limit opportunities, but they’re also building huge contingent operating liabilities.
Change Starts Here
FEBRUARY 15, 2017
In this episode, Katy Saulpaugh, Practice Lead at Enterprise Knowledge LLC, shares her experience with applying change management to knowledge management projects. Change ManagementAfter a brief hiatus, the Influence Change at Work show is back!
First Friday Book Synopsis
APRIL 8, 2011
I have just read and will soon review The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business, co-authored by Carla O’Dell and Cindy Hubert. In Chapter 3, they identify and discuss “Five Basic Tenets of Knowledge Management.” Here they are: “1. The KM strategy is based on balancing people, [.]. Bob's blog entries C.
Crossderry Blog
APRIL 15, 2011
Filed under: PMO Tagged: CBS News , Japan , Japan earthquake , Knowledge Management , Learning , tacit knowledge , Tsunami. PMO CBS News Japan Japan earthquake Knowledge Management Learning tacit knowledge Tsunami
Chartered Management Institute
APRIL 4, 2011
There have been many managerial fads down the years and many have suggested that knowledge management should take its place in the hall of shame. Wilson from Sheffield University who hypothesises that knowledge management is primarily a fad pushed by certain consultancy companies. Foremost in the queue to kick KM is T.D He predicted in 2002 when he wrote the paper that it would fade along with other similar 'fads'.
Deming Institute
MARCH 31, 2016
It is very common for people to see their situation as special and so different that they can only learn about management from some situation identical to the one they face. But this is a misunderstanding of what learning about better management practices is about.
Lead Change Blog
MARCH 24, 2016
It’s called Amway for leadership development or the selling of knowledge. Are people entitled to make money from the knowledge they have? Resources Knowledge Management Leadership Development
First Friday Book Synopsis
APRIL 21, 2011
The New Edge in Knowledge: How Knowledge Management s Changing the Way We Do Business Carla O’Dell and Cindy Hubert John Wiley & Sons (2011) Finally, in a single volume, just about all you need to know about results-driven knowledge management According to Carla O’Dell and Cindy Hubert, “this book tells you how leading organizations [.].
Deming Institute
MAY 18, 2015
Edwards Deming’s 14 points for management. You need to manage and continually improve that entire system. I wrote about this on my personal blog in 2005, Ford and Managing the Supplier Relationship. End the practice of awarding business on the basis of price tag.
Linked 2 Leadership
AUGUST 28, 2011
Leading Change Concept Mapping decision making Knowledge Creation Knowledge Management Mind map Mind Mapping ThoughtHave you discovered mind mapping strategies yet? Strategy mind mapping can strengthen community development and can also increase the organization’s efforts to strategize decision-making, resource allocation, and strategic planning functions. Mind mapping can be used for many purposes: strategic planning; event planning; and it is a great learning tool.
Coaching Tip
FEBRUARY 9, 2011
Sharing knowledge and adding value to the organization depends upon the capabilities of workers to informally connect with others. The corporate reason to collaborate is to improve decision making through knowledge management.
Harvard Business Review
NOVEMBER 4, 2015
Unfortunately, real learning — that is, the kind which embeds knowledge and skills in long-term memory — is never simple. Knowledge management Developing employees Article
Harvard Business Review
JULY 24, 2017
According to the Wall Street Journal (WSJ), a new partnership between UBS Wealth Management and Amazon allows some of UBS’s European wealth-management clients to ask Alexa certain financial and economic questions. Another area in which leaders will soon be relying on AI is in managing their human capital. Study after study has shown that deep biases affect how groups like women and minorities are managed. Amazon’s Alexa just got a new job.
Harvard Business Review
AUGUST 31, 2015
He began with a simple, direct question to the people closest to the markets, his sales and account managers: “If from now on you could serve only one segment, which one would you choose … and why?” Innovation Motivating people Knowledge management Article
Harvard Business Review
APRIL 8, 2015
You want what I call “deep smarts” — business-critical, experience-based knowledge. If you discover the knowledge gap is fairly small, that should give you confidence. Self-study, talking to knowledgeable colleagues and possibly some online courses will help.
Harvard Business Review
JULY 6, 2017
Training crew members to manage their care. Our experience has demonstrated that shared knowledge and training, combined with a reliable private communication link, leads to the best care. Technology Knowledge management Operations Aerospace & Defense Healthcare Digital Article
Harvard Business Review
JUNE 23, 2017
Data Knowledge management Organizational structure Digital ArticleMany conversations about data and analytics (D&A) start by focusing on technology. Having the right tools is critically important, but too often executives overlook or underestimate the significance of the people and organizational components required to build a successful D&A function.
Harvard Business Review
OCTOBER 16, 2014
For Drucker, the newest new world was marked, above all, by one dominant factor: “the shift to a knowledge society.”. Indeed, Drucker had been anticipating this monumental leap – to an age when people would generate value with their minds more than with their muscle – since at least 1959, when in Landmarks of Tomorrow he first described the rise of “knowledge work.” How should managers alter their approaches to fit the times? Knowledge management Leadership Managing people
First Friday Book Synopsis
MAY 21, 2011
Carla O’Dell is president of APQC and is considered one of the world’s leading experts in knowledge management (KM). In 1995 and under O’Dell’s direction, APQC launched its first KM best practices consortium study called Emerging Best Practices in Knowledge Management. Thirty-nine organizations sponsored the groundbreaking study. Since then, APQC has conducted over 25 consortium studies on topics related to KM, involving more than 300 participating [.].
Harvard Business Review
DECEMBER 18, 2014
Asked if he would be willing to share his hard-earned knowledge with others in the company before he retired, the engineer laughed. ” There we had it in one concise capsule: a few of the reasons why retirees refuse to share their experience-based, business-critical knowledge — what we call deep smarts. If such knowledge leaves with retirees, it may be lost for good. Lack of time or resources can, of course, constrain knowledge transfer.
Harvard Business Review
OCTOBER 9, 2014
Yet employers are increasingly taking legal action to prevent former employees from using knowledge and skills learned on the job. state policymakers have aided and abetted these efforts by changing the law to enable employer control over workers’ knowledge. This trend has been fueled not only by the contemporary talent wars and the much debated skills gap , but also by changes in the law that have expanded employers’ control over employees’ knowledge.
Harvard Business Review
NOVEMBER 6, 2015
Especially for today’s knowledge-based work, much of what we need to know we learn from others’ experiences, through what’s called vicarious learning. billion per year from employees failing to share knowledge effectively. As a manager for Bain & Co.
Harvard Business Review
MAY 23, 2017
In fact, it raises a couple of important questions: Are assessments even the most effective way to incentivize doctors to keep up with the latest medical knowledge and new technologies? While there is some evidence that physicians’ clinical knowledge, adherence with up-to-date standards of care, and performance on process measures may wane as they get older, little is known about whether and how age impacts physicians’ practice and their patient outcomes.
Harvard Business Review
MAY 6, 2014
The first , from Newcastle Business School in the UK, looks directly at knowledge exchange between higher education institutions and industry (a typical exchange in open innovation challenges) and concludes that its success depends upon the social processes that facilitate the collaboration. Take one of the teams that recently responded to the GE/NFL Head Health Open Innovation Challenge , which NineSigma managed. Collaboration Innovation Knowledge management
Harvard Business Review
JANUARY 31, 2017
For example, when bond manager Bill Gross left Pacific Investment Management Co (Pimco) in 2014 to join rival firm Janus Capital, his clients quickly withdrew over $23.5 In a forthcoming study in the Strategic Management Journal, I empirically investigated when clients follow federal lobbyists who switch firms. That said, one risk of using teams to manage clients is that team members may collectively leave to join a competitor or start their own firm.
Harvard Business Review
AUGUST 5, 2014
In the messy real world, though, there are some bits of knowledge you should have so that you can interpret the button’s offering. However, there is knowledge that users of powerful big data buttons need to know in order to understand the output. Some of this knowledge is simple, although often ignored even by researchers. Other bits of the knowledge are art, only gained through experience. Information & technology Knowledge management Research
Harvard Business Review
OCTOBER 30, 2014
Information & technology Knowledge management Risk management We now live in a world where both man and machine can access data on almost any topic at any moment. Documentation of our world happens in real time, through a constant, autonomous torrent of ones and zeroes — and research and recall of that information have been reduced to mere mouse clicks. With all data available at all times, opportunities — and adversaries — can also move in real time.
Harvard Business Review
JANUARY 5, 2017
Collaboration Organizational culture Knowledge management AudioHarvard Law School lecturer Heidi K. Gardner discusses how firms gain a competitive edge when specialists collaborate across functional boundaries. But it’s often difficult, expensive, and messy. The former McKinsey consultant is the author of the new book, Smart Collaboration: How Professionals and Their Firms Succeed by Breaking Down Silos. Download this podcast.
Harvard Business Review
NOVEMBER 5, 2012
It turns out knowledge is a lot like radioactive atoms because it decays over time. We now know that there is a shape to how knowledge grows and how it spreads through a population. We can also examine different branches of knowledge — medicine, sociology, etc.
Harvard Business Review
DECEMBER 24, 2013
Decision making Information & technology Knowledge management Many people have asked me over the years about whether intuition has a role in the analytics and data-driven organization. I have always reassured them that there are plenty of places where intuition is still relevant. For example, a hypothesis is an intuition about what’s going on in the data you have about the world.
Harvard Business Review
MARCH 16, 2016
The unfortunate reality is that even companies providing well-crafted relocation packages (including the all-important cultural training) may not have the talent management mechanisms in place to truly leverage the valuable skills expatriate employees gain during their assignments. HBR STAFF.
Harvard Business Review
JANUARY 21, 2016
Leadership & Managing people Managing people Developing employees Change management Knowledge management AudioTomas Chamorro-Premuzic, professor at University College London and Columbia University and CEO of Hogan Assessments, explains how the fad for strengths-based coaching may actually be weakening us. Download this podcast.
Management is a Journey
SEPTEMBER 17, 2012
Welcome to the September 2012 edition of the Management Journey Carnival. This month thought leaders share their wisdom on customer service, innovation, team building, sales, email management, self awareness, social business, communication, knowledge management, entrepreneurship, and other topics. Blog Carnival communication customer service emotional intelligence human resources innovation leadership management organizational productivity people skills social media
Harvard Business Review
NOVEMBER 2, 2016
But managers at all levels will have to adapt to the world of smart machines. The fact is, artificial intelligence will soon be able to do the administrative tasks that consume much of managers’ time faster, better, and at a lower cost. How can managers — from the front lines to the C-suite — thrive in the age of AI? Using this data, we identified five practices that successful managers will need to master.
Harvard Business Review
SEPTEMBER 29, 2016
The best leaders understand that the current success of their business, and any future innovation, depends upon the “deep smarts” of their employees — the business-critical, experience-based knowledge that employees carry with them. Leaders with a passion for developing employees’ skills, and those who understand the need to transfer knowledge among generations of workers, know how important it is to link in-house education to strategic planning.
Harvard Business Review
NOVEMBER 5, 2015
The other authors on the article are Murat Taraki (lead author) and Patrick Groenen, both at the Rotterdam School of Management. Greer : First, we wanted to understand when it’s ideal to have a strong hierarchy, and when it’s better to let groups manage themselves.
Harvard Business Review
APRIL 24, 2014
Imagine your goal is to provide training to help line managers execute a round of layoffs with dignity and compassion. The experience of performing a layoff can be emotionally challenging, and without a realistic preview of these challenges and opportunities to learn how to manage them, many managers will ultimately fail. Knowledge management Leadership development
Harvard Business Review
JANUARY 15, 2016
When a valuable employee tells you she’s leaving , worrying about losing her institutional knowledge and experience is understandable. “These are the people who have so much tribal knowledge and are so valuable that they become almost irreplaceable,” she says.
Harvard Business Review
MAY 30, 2014
Is management – not yet a very old discipline – due for one? We could even say that the subject of management was touched by that first Renaissance. What would a second Renaissance look like in management today? Coupled with mechanical models, this has resulted in an engineering management mindset, in which people are inevitably seen as instruments for another’s purpose, rather than as ends in themselves. Business education Knowledge management
Harvard Business Review
JANUARY 4, 2011
I recently spoke to a group of Silicon Valley HR leaders and this question came up, along with the related matter of how to do knowledge management better. I dubbed this "pre-emptive knowledge management." You will acquire knowledge before its relevance becomes apparent.
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