6 Silent Productivity and Profitability Pitfalls, part 3 of 7

Strategy Driven

institutionalized mistrust, resignation, or resentment), technology addiction (which can make it difficult for some people to actually talk to others), or a simple incompetence for speaking and listening. Management & Leadership Tactical Execution business management Chris Majer employee engagement employee productivity lean six sigma strategydriven Silent Killer #2: Not Listening. To truly listen does not mean merely hearing or paying attention.

6 Silent Productivity and Profitability Pitfalls, part 1 of 7

Strategy Driven

The last decade ushered in an economic meltdown and technological breakthroughs that have forever changed the business world as we knew it. We must now focus our attention on eliminating the six ‘modern’ wastes: Degenerative Moods. Management & Leadership Tactical Execution business management Chris Majer employee engagement employee productivity lean six sigma strategydriven

Ohno 54

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Core Elements to Leading a Peak Performance Culture

The Practical Leader

We’ve been working with more and more executive teams who proclaim strategies for transforming their culture toward higher safety, customer service, innovation, Lean/Six Sigma approaches, productivity, employee engagement, or new technology platforms. Six Core Components for a Peak Performance Culture. Organizational culture development is a complex topic with many intertwined leadership components.

Strategy Execution - The Un-Idea

Six Disciplines

It was an ineffective way to operate, especially after the information technology revolution took place, and to break out of it, companies needed management ideas. Innovation and intrapreneurship, Total Quality Management, Six Sigma, reengineering, networked organizations — these were all conceptual handles that allowed executives to justify and develop new breakthrough practices.

Before Automating Your Company?s Processes, Find Ways to Improve Them

Harvard Business

One of the most recent automation technologies to emerge is robotic process automation , or RPA. What sets RPA apart from other automation technologies is that its ability to imitate a human user of one or more information systems reduces development time and extends the range of functions that can be automated across a much wider range of business activities. Smart companies will use this technology to enable new ways of performing important business activities.

1:1 Executive Coaching Program – Now Open for Enrollment

Six Disciplines

Six Disciplines 1:1 Executive Coaching - Is Now Open for Enrollment for 2011. If any (or all) of these seem too familiar, we have good news: we’ve just opened the doors for enrollment to Six Disciplines 1:1 Executive Coaching – proven to get the results you need to be a more effective executive in 2011. NONE have been as effective as the Six Disciplines program.

How to measure the ROI of your process improvement

Chartered Management Institute

One thing that we feel is the benefit of lean and Six Sigma is actually the return on investment in these programs,” he said. The meeting example is probably very cheap, but other improvements may require investment in new technology, training or tools. As with any major change program, measuring the Return on Investment of your process improvement efforts is key for convincing internal stakeholders that what you are doing is worthwhile.

ROI 67

Reflections on the Fabric of the Toyota Production System

Deming Institute

Fast forward to the mid-to-late 1980s, when a research team at the Massachusetts Institute of Technology, led by Daniel Jones, Daniel Roos, and James Womack , surveyed production systems at 90 automobile assembly plants in 17 countries. Guest post by Bill Bellows, Member of The Deming Institute’s Advisory Council. The content of this blog was prepared as an article for the first edition of the Lean Management Journal, later known as The LMJ.

Possibility Maximizer: Management Improvement Carnival

Sales Wolf Blog

 The Management Improvement Carnival naturally features posts on how improve your management skills and systems within your organization, but also has a special focus on how this can be accomplished using lean management practices such as Kaizen, Six Sigma, and even Hansei.

Why Your Customers Hate You and How to Fix It

Skip Prichard

And even when we’re connected, we’re often dazed and confused: with more than six billion smartphones projected worldwide by 2020, we’ve succeeded in creating an environment in which we and our employees can, if we want, work 24/7, checking our phones as many as 150 times per day. They tend to think of innovation as a shiny new product or service that incorporates a major advance in technology—something like the Model T or the iPhone. How has technology helped improve process?

Study Shows Power of Leadership Behaviors Supported by Management Systems and Processes

The Practical Leader

This framework covers six core areas: Structural Design, Roles and Collaboration Mechanisms, Processes and Tools, Leadership, People and Engagement, and Culture and Change. Way too often executives will use organizational restructuring (often including mergers and acquisitions), implementing new systems — especially technology, tightening policies and procedures, or introduce programs like Lean/Six Sigma, safety, or cost cutting to drive organizational change.

Uniting the Religions of Process Improvement

Harvard Business Review

When they set out to turn around processes that have become woefully inefficient or ineffective, most companies choose one of four process improvement "religions": Lean , Six Sigma , Business Reengineering or Business Process Management (BPM). For example, several companies embarked on Six Sigma programs after their CEO heard about GE's success with the approach, and many other companies have adopted Lean because of Toyota's success.

Five Coaching Tips to Help Business Process Management Leaders Succeed

Strategy Driven

This role could be filled by a Business Architect, Process Improvement Expert, Lean Six Sigma Practioner, Business Analyst or Project Manager. He could go on and say, “The BPI team sees many opportunities to streamline the process and we will use technology to make workflow easier and information transparent to all involved.” If your company is a successful organization, it has many excellent leaders.

BPM 54

Can Anyone Stop Amazon from Winning the Industrial Internet?

Harvard Business

The characteristics of hardware businesses include long product development cycle, Six Sigma efficiency, and long sales cycle. One factor that will favor digital companies in the industrial internet is technological/scientific breakthroughs that level the playing field for newcomers. For example, breakthroughs in battery technology made the electric cars possible. Alfred Eisenstaedt/Hayon Thapaliya/Getty Images.

How to Repair Your Data

Harvard Business Review

You must measure quality, build in controls that stop errors in their tracks, and apply Six Sigma and other methods to get at root causes. Information & technology OperationsOne can't help being impressed with the effort biologists, physicists, and other scientists devote to data quality. From careful design of experiments and data collection processes, to explicit definition of terms, to comprehensive efforts to ensure the data are correct, no effort is spared.

Avoid the Improvement Hype Cycle

Harvard Business Review

Fed by consultants, gurus, technology vendors, and academics, their enthusiasm for a particular process improvement method takes on a religious tone (as I described in my last post.) Thus, today we have a number of process "religions": Statistical Process Control was followed by Total Quality Management, Business Reengineering, Six Sigma, Lean, and Business Process Management (BPM, which emphasizes process management software).

The Key to Change Is Middle Management

Harvard Business Review

Many change efforts fail because people reduce themselves to checking boxes in safe, defensible systems such as Lean and Six Sigma. Many change leaders use Six Sigma , Kaizen , and Lean for continuous improvement. For example, Gerald Wright, a vice president in technology services at Hewlett Packard, has shown himself to be a master at top-down, bottom-up and lateral mobilization.

Operational Improvement Has Improved

Harvard Business Review

If you've had a bad experience with an operational improvement effort (like Six Sigma or Business Reengineering), or if you haven't given it much attention lately, you should take a fresh look. In addition, the many tools from the various methodologies (such as Lean and Six Sigma) are being combined by smart companies into a standard process toolkit. The growth of social technology for sharing and learning.

Put HR Skills on Your Performance Improvement Team

Harvard Business Review

My team would have people with deep functional knowledge and skills (strategy, sales, marketing, finance, and information technology) to align surrounding processes. Coco has a unique background because he's not a career HR professional; he started in operations at GE , where he was trained as a Six Sigma Black Belt process improvement expert. If you do Six Sigma in isolation, the work force doesn't have time to implement the changes.".

Are You Ready for a Chief Data Officer?

Harvard Business Review

Our Six Sigma program is decent enough, and our first choice is to leverage that effort for data. Information & technology Strategy By now, everyone knows that there is huge potential in data. From reducing costs by improving quality, to enriching existing products and services by informationalizing them , to innovating by bringing big data and analytics to bear, data are showing themselves worthy across the board. Still, data do not give up their secrets easily.

Three Examples of New Process Strategy

Harvard Business Review

This is to say that you don't have to wait until the end of the decade for some breakthrough technology to emerge; it's already here, albeit in bits and pieces. They stand on the shoulders of the methods of "Process Strategy 1.0": Lean , Six Sigma , and Business Reengineering. Accelerating changes in technology, competition, regulation, and globalization demand that decisions get made faster at all levels. Operations Social media Technology

How GE Stays Young

Harvard Business Review

Under CEO Jack Welch in the 1980s and 1990s, they adopted operational efficiency approaches (“ Workout ,” “Six Sigma,” and “Lean”) that reinforced their success and that many companies emulated. While Lean and Six Sigma continue to be important, the company is constantly looking for new ways to get better and faster for their customers. GE is an icon of management best practices.

Building a Software Start-Up Inside GE

Harvard Business Review

Though technology would have allowed for a significantly virtual enterprise, it was important to Ruh to have a physical building where people could actually be located together. We said we were going to build a technology platform in the ‘cloud’ that would provide data plumbing, high-value analytics, and modeling content, so we hired the appropriate skills in software engineering, user experience, and data science. Operations Competitive strategy Technology

Don’t Let Your Career Cause Regrets in Your Personal Life

Harvard Business Review

And once they get there, they find that there is no letup, especially today when investor expectations are higher than ever, globalization has made the position a round-the-clock job, and technology hardwires everyone to work. At Quest Diagnostics, we turned things around, in part, by adopting Six Sigma, which aims at a standard of perfection.

Bringing Outside Innovations into Health Care

Harvard Business Review

This failure is not for lack of effort — health systems are making massive investments in new infrastructure, technology, processes and managerial approaches designed to manage change, such as electronic health records, Six Sigma and Lean Management. Spurred by government reforms and market expectations, healthcare leaders are being forced to reinvent their organizations.

Mind the (Skills) Gap

Harvard Business Review

Fortunately, new technologies and services deliver education flexibly, giving America new opportunities with "Education 2.0." Project Management and Lean Six Sigma certifications both center on hands-on learning. A bachelor's degree used to provide enough basic training to last a career.

When Learning at Work Becomes Overwhelming

Harvard Business Review

But with the rapid implementation of electronic health records (EHRs), CNOs are now expected to master new trends in health care information technologies to engage hospital leaders in strategic discussions about major technology investments. Young management accountants today are supposed to acquire competencies in a dizzying array of topics, such as advanced presentation skills, Six Sigma, quantitative methods, and even leadership.

Please, Can We All Just Stop "Innovating"?

Harvard Business Review

The dynamic is always the same, whether the idea in question is reengineering, six-sigma quality, or lean production systems: A genuinely original strategy is born in one company or industry, consultants discover the practice and turn it into a marketable commodity, executives in all sorts of other companies race to "buy" the product — and then they wonder why the technique didn't work nearly as well in their organization as it did in the place that created it in the first place.

The Next Big Thing in Managing Innovation

Harvard Business Review

The first decade of the 21st century brought about an incredible amount of technological advances — Facebook, Twitter, Android, iPod/iTunes/iPhone/iPad, and many other innovations transformed how we communicate, work, and live. But it is often the processes that helped create and manage these technologies that prove most enduring. Related processes like Six Sigma and Total Quality Management became widespread, as the U.S.

To Lead Change, Explain the Context

Harvard Business Review

For example, one CEO of a large technology firm oscillated between major expansions (e.g. For instance, think of all the zigzags in strategic direction the old Hewlett Packard took as it went through four CEOs in a decade: first, the focus was on technology innovation, then it was on growth through acquisitions, and then on efficiency.

Welch 10

How Big Companies Beat Local Competition in Emerging Markets

Harvard Business Review

A Unilever R&D team in India first developed and introduced the countertop product, which includes innovative four-stage germ kill technology, in Chennai, India in early 2005. You might think that emerging country companies are more ready to address the needs of and win customers in other emerging markets. Indeed, India's Godrej Consumer Products Ltd.

The $300 House: The Corporate Challenge

Harvard Business Review

Each post will examine the challenge from a different perspective, including design, technology, urban planning and more. Our team put Six-Sigma thinking to work. Dr. Burns' career has spanned scientific research; issues management; science and technology leadership and business management. Editor's note: This post is one in an occasional series on Vijay Govindarajan's and Christian Sarkar's idea to create a scalable housing solution for the world's poor.

Scaling Your UX Strategy

Harvard Business Review

1 billion price tag paid by Facebook for Instagram, whose primary asset is not technology, but the best photo sharing UX in the business (and some of the best UX talent as well). Six Sigma UX : Successful UX is often about doing less, not more. Many organizations, like Google, are waking up to the need to integrate UX and design criteria into tollgates and other standard product management processes (parallel to, say, Six Sigma) to ensure that products stay on track.

Hospitals Can Work Better

Harvard Business Review

Technology aside , reflect on all the people who need to be orchestrated to care for a single patient: Personal primary physician, departmental attending physician, multiple residents and interns, medical students, several shifts of nurses, social workers, dietitians, transport staff, administrative staff, maintenance workers, pharmacists, radiologists, technicians, laboratory staff, special service providers (e.g.,

Five Power Skills for Discovering Radical Ideas

Harvard Business Review

You may ask, what are some risky investments that stand a high chance of failure but, if successful, enable larger technological leaps that promise earthshaking impact? Three major factors drive convergence: technology, competition, and the customer. Convergence is not simply about combining ideas and technology; it is a primary leadership competency that allows organizations to design the right future. Innovation starts with new and novel ideas.

Spy Novel or Start-Up?

Harvard Business Review

All Sorts of Unfortunate Things What Happened to Motorola Chicago Magazine Motorola, the telecom giant that introduced the world to Six Sigma, has had a rough decade. War of the Cars This is Uber's Playbook for Sabotaging Lyft The Verge Fans of burner phones, secret credit cards, code names, and general espionage, look no further than your friendly neighborhood car-sharing start-up.

Getting Rid of “Never Events” in Hospitals

Harvard Business Review

sigma), our advanced pressure ulcer rate to 1/60 th the national average, and our overall never-event frequency to 5.24 sigma. Six sigma — or no more than 3.4 Technology has been very useful in compensating for human limitations and has been critical in approaching our goal of 0 never events. Increasing staff engagement through a combination of checklists and the application of new technologies has also produced much better levels of safety in other areas.

PepsiCo’s Chief Design Officer on Creating an Organization Where Design Can Thrive

Harvard Business Review

Methodologies like Six Sigma are all about reducing risk, but they are not effective for innovation because innovation by definition is risky. As designers—industrial designers, product designers, innovation designers—we are trained to understand all the different worlds of brand and business, R&D and technology, and especially people.

Cutting Costs Without Cutting Corners: Lessons from Banner Health

Harvard Business Review

There are two keys to successful cost-cutting in healthcare: the first – necessary but not sufficient — is to apply proven tools and tactics from industrial engineering, lean, six sigma, and business process reengineering; the second is to align the initiative with the organization’s mission and culture, and engage clinical and administrative staff across the organization to collaborate in the process.