BPM should focus on people, not technology
Chartered Management Institute
MARCH 4, 2012
The breadth and variety of BPM tools has never been greater, yet the increasing availability of tools has not increased the success of BPM projects. The biggest barrier to BPM success is so often human related. Of course, with these technological advancements in what BPM can achieve come an equal increase in the complexity of the people related hurdles that managers must overcome to ensure successful execution.