Avoiding Catastrophic Failures in Process Improvement

First Friday Book Synopsis

Here is an excerpt from an article written by Brad Power for the Harvard Business Review‘s “The Conversation&# series. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email alerts, please click here. * * * Do you have a process improvement [.].

Tactical Execution Best Practice 7c – Are You Thinking Lean? The ‘Wastes’ of Execution: Inventory

Strategy Driven

Making effective improvements to execution of your operations team requires not only understanding of the technical requirements to manufacture, maintain, or modernize your operations line for engineered efficiency improvements, but also understanding what portions of your operations are considered to be non-value added (see StrategyDriven article, Tactical Execution Best Practice – Target Non-Value Adding Work to Improve Efficiency ).

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Tactical Execution Best Practice 7a – Are You Thinking Lean? The ‘Wastes’ of Execution: Overproduction

Strategy Driven

Making effective improvements to the execution of your operations requires not only understanding of the technical requirements to manufacture, maintain, or modernize your operations line for engineered efficiency improvements, but also understanding what portions of your operations are considered to be non-value-adding (see StrategyDriven article, Tactical Execution Best Practice – Target Non-Value-Adding Work to Improve Efficiency ).

Tactical Execution Best Practice 7b – Are You Thinking Lean? The ‘Wastes’ of Execution: Transportation

Strategy Driven

Making effective improvements to execution of your operations team requires not only understanding of the technical requirements to manufacture, maintain, or modernize your operations line for engineered efficiency improvements, but also understanding what portions of your operations are considered to be non-value added (see StrategyDriven article, Tactical Execution Best Practice – Target Non-Value Adding Work to Improve Efficiency ).

Quality Team and Leadership Development

Mike Cardus

It signifies the talent of bringing people together and getting them to effectively work towards a common goal, to co-operate with each other, to rely upon each other, to trust each other. Quality Leadership Development from Michael Cardus. I’ve delivered variations of this workshop and talk at conferences and to teams in many places.

3 Reasons for less than desired results with team building training for Manufacturing

Mike Cardus

Front line employees need hands-on real time concrete process training to improve their work in a day to day operations. Corporate Team Building Team Building front line team development lean leadership manfacturing six sigma team buildingLeading team building & leadership consulting, coaching and training for several different sectors, levels of organizations, and people. Manufacturing is a place of that I enjoy working.

6 Silent Productivity and Profitability Pitfalls, part 5 of 7

Strategy Driven

Contemporary information systems are blind to many of the key drivers of productivity and have consistently failed in their quest to integrate the diverse operations of a company. Management & Leadership Tactical Execution business management Chris Majer employee engagement employee productivity lean six sigma strategydriven Silent Killer #4: Worship of Information.

6 Silent Productivity and Profitability Pitfalls, part 1 of 7

Strategy Driven

So where Ford incorporated everything into one integrated mega-plant, Ohno designed operations for a network of factories. We must now focus our attention on eliminating the six ‘modern’ wastes: Degenerative Moods. Management & Leadership Tactical Execution business management Chris Majer employee engagement employee productivity lean six sigma strategydriven

Ohno 54

Fatal Five Failure Factors of Culture Change Efforts

The Practical Leader

This session is for senior operating executives and organization/leadership development support professionals such as HR, Learning/Training, Organization Development, Safety, Lean/Six Sigma, Quality, Continuous Improvement, and Customer Service. management Alvin Toffler Continuous Improvement culture change culture development customer service Health & Safety leadership Lean/Six Sigma organization change Shift Happens

6 Silent Productivity and Profitability Pitfalls, part 4 of 7

Strategy Driven

Yet, despite the negative connotations, most companies still operate bureaucratically – insisting employees work inside of increasingly complex structures with processes and procedures designed to standardize or control everything. Management & Leadership Tactical Execution business management Chris Majer employee engagement employee productivity lean six sigma strategydriven Silent Killer #3: Bureaucratic Styles.

Operational Improvement Has Improved

Harvard Business Review

If you've had a bad experience with an operational improvement effort (like Six Sigma or Business Reengineering), or if you haven't given it much attention lately, you should take a fresh look. In addition, the many tools from the various methodologies (such as Lean and Six Sigma) are being combined by smart companies into a standard process toolkit. Change management Operations

Are you a Leader or a Lemming?

Great Leadership By Dan

Signs of a Lemming Leader: Use of jargon: Do you use the terms restructuring, high reliability, six sigma, just culture, strategic sourcing, population health, or employee engagement in your organization? If you are trying to make your operation more efficient, then say so. “To Sounds a lot clearer than saying “we are going to embark on a six sigma project to improve efficiency,” doesn’t it?

015: How to Deal with Resistance to Change | Featuring Megan Burns

Engaging Leader

Guest Megan Burns is a consultant, speaker, & managing director of Operations Strategy Consulting. A certified Six Sigma Master Black Belt, Megan has worked with companies throughout North America and in 14 different countries. Guest Megan Burns is a consultant, speaker, & managing director of Operations Strategy Consulting. A certified Six Sigma Master Black Belt, Megan has worked with companies throughout North America and in 14 different countries.

What's Holding You Back? A Call for Gutsy Leadership

Leading Blog

I think we are seeing too much of this core issue and what we end up with is operational complexity and lack of innovation and forward momentum. In a section titled, “Creativity and Six Sigma don’t Mix,” Herbold writes: Innovation is not an orderly process. Robert Herbold, former COO of Microsoft, says that lack of courage is what destroys companies. In example after example, what is holding companies back is consistent, courageous leadership. In What’s Holding You Back?

Strategy Execution - The Un-Idea

Six Disciplines

Companies operated alone, rather than being part of partner networks or plugging their people into informal relationships. It was an ineffective way to operate, especially after the information technology revolution took place, and to break out of it, companies needed management ideas. A while ago, Rosabeth Moss Kanter wrote a short but profound post about execution for Strategy & Business magazine entitled Our Ten Most Enduring Ideas.

Ten Types of Organizational Change

Change Starts Here

An airline adopted Lean Six Sigma concepts to increase agility and reduce waste across the operation. Organizational change, or the change that happens at work, encompasses many different types of projects. While the general approach to influencing change is similar across projects, the specific details of how you implement each project will depend on what you’re trying to change. The first step towards customizing your change management approach is defining your change.

Understanding the Importance of Business Process Design

Strategy Driven

BPD is important for endless reasons including; Proper Alignment of Operations with Business Strategy: To change or modify the business strategy usually requires improving multiple operations being performed by different people involved in a business. It all can be done by keeping a proper eye on the entire operations and strategy of the organization. ? Provides proper support to business compliance initiatives, including ISO 9000 and Six Sigma.

What we see…

Deming Institute

While “Standards are everything at Airbus: from cleaning up the table in the canteen after eating to operating a machine, they influence every part of the employees’ working day.” defects per million opportunities, the standard for Six Sigma Quality, or zero defects, the quality standard of Philip Crosby. I also continue to refine my thinking about continuous improvement, including how Toyota operates. Post by Bill Bellows, Deputy Director, The Deming Institute.

Losing Heart…and People: Confusing Efficiency and Effectiveness

The Practical Leader

If this was done it would be possible to use trainees and lower grade operatives more extensively. Lean Leadership: Boosting or Blocking Lean/Six Sigma Tools and Techniques. Recently I worked with the senior leadership team of a large warehouse and logistics company. They’re growing so rapidly they’re having big problems finding people to staff their distribution centers. A major part of that problem is turnover.

Stop Drowning In Data And Create An Optimisation Plan

Strategy Driven

Learning how to effectively use data is highly individual to each company and their operations and KPIs, but there are some building blocks for good data hygiene and usage that work across all sectors and business types. Often we believe that we should be coming up with a lot of colourful looking reports covered in pie charts and bar graphs that we can point to as concrete evidence of macro trends affecting our operations or changes in customer experience.

7 Types of Waste Productivity Leaders Eradicate

Nathan Magnuson

” But consider the following business scenario: if your operating profit is 10% and you are able to eliminate enough waste to lower your costs by 10%, your profits will nearly double without earning any addition revenue. You don’t need to be in a profit-producing role or be Six Sigma certified to be a productivity leader. How much is waste costing your organization? It’s possible you may not have thought much it before.

Health Care Providers Must Stop Wasting Patients’ Time

Harvard Business

Jess was trained as a Six Sigma Green Belt. While this may be more difficult for them to learn, it greatly reduces the pain of surgery and recovery, allowing the patient to walk immediately after the operation. The next morning, a physical therapist arrives at the house, ready to begin the first of six in-home PT sessions. Collaboration Productivity Innovation Operations Health Healthcare Digital Article

1:1 Executive Coaching Program – Now Open for Enrollment

Six Disciplines

Six Disciplines 1:1 Executive Coaching - Is Now Open for Enrollment for 2011. If any (or all) of these seem too familiar, we have good news: we’ve just opened the doors for enrollment to Six Disciplines 1:1 Executive Coaching – proven to get the results you need to be a more effective executive in 2011. NONE have been as effective as the Six Disciplines program. A Detailed Review of current strategy and operational plans.

Achieving Organizational Alignment within Healthcare Organizations

Strategy Driven

The paper describes how best practices in measuring organizational performance in the nuclear power industry can be applied to healthcare providers facing the daunting challenge of concurrently increasing production, efficiency, and quality – all while reducing operating costs. The Value-Based Performance Improvement Model © is an affordable approach that healthcare providers can use to develop a Lean Six Sigma style performance measurement system.

Five Jobs Made More Effective With Change Management

Change Starts Here

Jobs that focus on process improvement, such as industrial engineers, Six Sigma Black Belts, and operations managers, are usually redesigning people’s jobs. A recent study by the Association for Change Management Professionals (ACMP) shows that 73% of change management professionals surveyed also have other, non-change-related job duties.

Reflections on the Fabric of the Toyota Production System

Deming Institute

He did not believe the results and instructed the team to repeat the assembly operation. Pipp’s documentation of the striking difference in the assembly process within Toyota, by comparison to Ford, was to be found again in the early 1980s when teams from both Ford and General Motors began to routinely visit Toyota’s operations in Japan. . Thomas Johnson, for what their thinking contributes to my evolving theory of how Toyota operates.

Balancing Push and Pull Approaches to Improvement

Harvard Business Review

These mandated-from-above programs include Lean Six Sigma initiatives with experts (" Belts ") in command, big IT implementations, and reengineering of major end-to-end processes. An executive in the company's finance operations adopted a Six Sigma belt-driven approach to reduce costs in the company's global shared service centers. The $6 billion company launched a Six Sigma initiative in 1998 in one of its major groups with help from consultants from GE.

Avoid Doing the Wrong things Righter…But, “By What Method?”

Deming Institute

Learning to do things “right” is important and all sorts of training exist for doing so, including Lean Six Sigma, Kaizen, Plan-Do-Study-Act, Statistical Process Control, and ISO certifications to name just a few. Guest post by Dr. Doug Stilwell, Drake University. Julie sat in the last row on the right-hand side of the classroom near the window, two or three seats from the front.

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Possibility Maximizer: Management Improvement Carnival

Sales Wolf Blog

 The Management Improvement Carnival naturally features posts on how improve your management skills and systems within your organization, but also has a special focus on how this can be accomplished using lean management practices such as Kaizen, Six Sigma, and even Hansei.

How to Identify Your Project Stakeholders Interest

Mike Cardus

Setting a precedent Rath & Strong’s Six Sigma Team Pocket Guide. Related posts: How to Select the Right Project Team Members Eliminating Negative to Increase Positive Team Building & Leadership Process for a Retail Operation; New Product Launch Before the Promotion He Was Nice & Had Potential.

It's Time to Rethink Continuous Improvement

Harvard Business Review

Six Sigma , Kaizen , Lean , and other variations on continuous improvement can be hazardous to your organization's health. Looking beyond Japan, iconic six sigma companies in the United States, such as Motorola and GE, have struggled in recent years to be innovation leaders. 3M, which invested heavily in continuous improvement, had to loosen its sigma methodology in order to increase the flow of innovation. Innovation Operations Strategy

Before Automating Your Company?s Processes, Find Ways to Improve Them

Harvard Business

It operates at the task level and not the end-to-end process level.” The company may have collections of standard operating procedures, but they are often poorly documented and out of date. Having started its Lean Six Sigma journey almost five years ago, ADP saw RPA as the obvious next step in its journey to drive efficiency. Combining the capabilities of RPA with a traditional Lean Six Sigma way of working was a natural fit. MirageC/Getty Images.

Uniting the Religions of Process Improvement

Harvard Business Review

When they set out to turn around processes that have become woefully inefficient or ineffective, most companies choose one of four process improvement "religions": Lean , Six Sigma , Business Reengineering or Business Process Management (BPM). For example, several companies embarked on Six Sigma programs after their CEO heard about GE's success with the approach, and many other companies have adopted Lean because of Toyota's success. Operations Productivity BPM

Diet and Exercise Tips from Process Fitness Fanatics

Harvard Business Review

But that hasn't been the case at Danaher, DuPont, and Staples, which have continually improved their operations over many years, to the delight of their customers. The stories of how they have kept their processes fit are less well known than those of famous process fitness fanatics such as Toyota, with its Toyota Production System (also known as Lean), and GE, with its Six Sigma program. DuPont started with Six Sigma's classic focus on reducing product defects.

Why Your Customers Hate You and How to Fix It

Skip Prichard

And even when we’re connected, we’re often dazed and confused: with more than six billion smartphones projected worldwide by 2020, we’ve succeeded in creating an environment in which we and our employees can, if we want, work 24/7, checking our phones as many as 150 times per day. The secret to modern customer value requires six words: “Me smart, make you less stressed.”. Focus on the Customer. Why should customers have to rekey their data over and over when buying something?

9 Team Dynamics That Get Results

Mike Cardus

ABOUT Contact Us Create-Learning.com Get Connected Facebook LinkedIn RSS Feed Log in Join and Receive 9 Team-Building & Leadership Activities:That work and allow people to learn from the experience.

Team 91

Great Companies Obsess Over Productivity, Not Efficiency

Harvard Business

Six Sigma, process reengineering, spans and layers analysis, and many other tools have helped executives uncover waste in their operations — in effect, identifying labor hours (or materials) that are unnecessary in order to produce the same level of output. They simplify their organization’s structure and align their operating model with the true sources of value in their business.

Avoid the Improvement Hype Cycle

Harvard Business Review

Thus, today we have a number of process "religions": Statistical Process Control was followed by Total Quality Management, Business Reengineering, Six Sigma, Lean, and Business Process Management (BPM, which emphasizes process management software). Many organizations choose "process excellence," "operational excellence," or "continuous improvement" as their improvement umbrella, rather than something like "Lean Six Sigma." Operations Productivity

Put HR Skills on Your Performance Improvement Team

Harvard Business Review

Coco has a unique background because he's not a career HR professional; he started in operations at GE , where he was trained as a Six Sigma Black Belt process improvement expert. He told me that Lowe's set up a governance structure for teams charged with process improvement (called performance support teams) that joined the operations and learning and development consultants at the hip. Change management Human resources Operations

Five Coaching Tips to Help Business Process Management Leaders Succeed

Strategy Driven

This role could be filled by a Business Architect, Process Improvement Expert, Lean Six Sigma Practioner, Business Analyst or Project Manager. Her programs are based on a unique 3-PEAT method of modeling processes and analyzing data that accelerates operational improvements, and builds leaders and employees who sustain operational excellence. If your company is a successful organization, it has many excellent leaders.

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How GE Stays Young

Harvard Business Review

Under CEO Jack Welch in the 1980s and 1990s, they adopted operational efficiency approaches (“ Workout ,” “Six Sigma,” and “Lean”) that reinforced their success and that many companies emulated. While Lean and Six Sigma continue to be important, the company is constantly looking for new ways to get better and faster for their customers. General Electric Operations GE is an icon of management best practices.

Zero-Based Budgeting Is Not a Wonder Diet for Companies

Harvard Business

In comparison to other methods (such as Six Sigma or activity-based costing), ZBB typically does not address operational excellence in core processes (marketing, sales, supply chain, procurement, manufacturing) or fundamental cost drivers such as portfolio complexity, organizational complexity, customer complaints, and quality issues.

Achieving Sustained Cost Reduction

Harvard Business Review

An alternative approach to cost cutting is built into the "Six Sigma" methodology as popularized by GE. The quoted financial savings from Six Sigma projects, while valid, aren't having long-term effects on their cost structure. But the cost-cutting scalpel is simplistic and can wound sound operations and valuable people. Change management Operations ProductivityWhen companies go through boom times, they quite naturally take their eyes off costs.