Book Announcement: Implementing Lean Six Sigma in 30 Days

QAspire

It is an actionable guide titled “Implementing Lean Six Sigma in 30 Days” that aims to help readers in understanding the Lean Six Sigma methodology and solve problems that undermine quality and inhibit efficiency. It is never easy, but the ability to drive significant change that can bring positive results is immensely important for a business that wants to be successful in a rapidly growing market. I am so glad to announce that my next book is just released.

Understanding Design of Experiments (DoE) in Protein Purification

Curious Cat

Related: YouTube Uses Multivariate Experiment To Improve Sign-ups 15% (2009) – Combinatorial Testing for Software – Marketers Are Embracing Statistical Design of Experiments (2005). Design of Experiments Data experiments Health care robust Six sigmaThis webcast, from GE Life Sciences, seeks to provide an understanding Design of Experiments (DoE) using an example of protein purification.

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6 Silent Productivity and Profitability Pitfalls, part 1 of 7

Strategy Driven

They create value not by making things but by designing what gets made, determining markets for products, and generating consistent customer satisfaction. We must now focus our attention on eliminating the six ‘modern’ wastes: Degenerative Moods. Management & Leadership Tactical Execution business management Chris Majer employee engagement employee productivity lean six sigma strategydriven

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6 Silent Productivity and Profitability Pitfalls, part 6 of 7

Strategy Driven

We should be encouraging our teams to approach every area of the business innovatively – including customer service, processes, organizational design, marketing, and leadership. Management & Leadership Tactical Execution business management Chris Majer employee engagement employee productivity lean six sigma strategydriven Silent Killer #5: Suppressing Innovation.

We Need to Apply Quality Improvement Lessons to Safety

The Practical Leader

Starting in the late eighties and eventually morphing into Lean/Six Sigma, the quality movement completely revolutionized management thinking throughout much of the western world. “Sloganeering” and Internal Marketing. A great many organizations have fallen into internal marketing traps. There is nothing wrong with solid internal marketing.

Is It Fun Being Led by You?

Lead Change Blog

We got our black belts in six-sigma; words or acronyms like Kaizen, PDCA, TQM, QC and ISO became everyday parts of our work language. Squeezing another penny out of costs, getting product to market a few weeks earlier, responding to customers’ inquiries a little bit faster, ratcheting quality up one more notch, capturing another point of market share–those are the obsessions of managers today. Few American presidents were more fun loving than Theodore Roosevelt.

Baldrige Performance Excellence and Using Six Disciplines

Six Disciplines

Customer and Market Focus. They won the award in 1988, drawing attention to Six Sigma as an approach to quality improvement. Since then, Six Sigma has widespread use throughout our economy. Steel) won the award , drawing attention to Six Disciplines as providing a complete program for strategy execution coaching and performance excellence. Here's what they had to say about Six Disciplines. ).

Master the PRIMES

Leading Blog

Fixing involves corporate improvement programs like Activity Based Costing, Six Sigma and others.”These Marketing is inept (BELIEF).”. “Master the Primes and you can master leading groups,” says Chris McGoff. The Primes are 46 universal patterns of group behavior that show up every time people join up in groups to solve problems, drive change, and transform systems.

Quality is Job #1

Six Disciplines

market share in the automotive industry began to plummet due to the quality and price gap between U.S. Some of the more prominent approaches include Total Quality Management, the Malcolm Baldrige National Quality Program, Six Sigma, ISO-9000, and Lean Manufacturing. Six Disciplines Execution Revolution by Gary Harpst. Six Disciplines provides accountability to clients so that they stay focused on strategy and to ensure that “quality is job #1”.

Quality is Job #1

Six Disciplines

market share in the automotive industry began to plummet due to the quality and price gap between U.S. Some of the more prominent approaches include Total Quality Management, the Malcolm Baldrige National Quality Program, Six Sigma, ISO-9000, and Lean Manufacturing. Six Disciplines Execution Revolution by Gary Harpst. Six Disciplines provides accountability to clients so that they stay focused on strategy and to ensure that “quality is job #1”.

The Emerging Strategy of Innovative Service

Strategy Driven

The nightly news shows the weather report, ball scores, stock market numbers and a crawling headline simultaneously on the TV screen. Six sigma’s pursuit of eliminating variance has been a boon to productivity; but it is a bane to creating experiences that exceed customer expectations. Customer Relationship Management Marketing & Sales Chip Bell customer loyalty customer relationship management innovation Innovative Service marketing and sales strategydriven

2011 ASA Deming Lecture by Roger Hoerl – Need Any Country be Poor?

Deming Institute

Maybe free markets, maybe capitalism, maybe the opportunity to earn a living through business, maybe that is part of the solution. And he discusses six sigma (which certainly has issues) but as I have written before if you want to learn what value six sigma offers listen to what Roger (and others such as Ron Snee, Gerry Hahn…) say. 2011 ASA Deming Lecture by Roger Hoerl, GE Global Research: The World Is Calling; Should We Answer?

Succession Planning Development Plans: Skill Gaps or Experience Gaps?

Great Leadership By Dan

Created an implemented a new go-to-market strategy. - Led a six-sigma project. Let’s say you’ve had your talent review meeting , using a performance and potential (9 box) matrix , and have identified a pool of high potential employees. Or, you’ve done a position based succession plan for key positions, and identified a slate of 3-4 candidates for each position.

Understanding the Importance of Business Process Design

Strategy Driven

Provides proper support to business compliance initiatives, including ISO 9000 and Six Sigma. Increases Competitive Advantages: All the advantages mentioned above ultimately result in doubling the competitive edge in the market for all those organizations that have spent enough time in improving the business documentation. Business Process Design is one of the most critical steps of BPM that needs to be designed after the proper analysis and detection.

Stop Drowning In Data And Create An Optimisation Plan

Strategy Driven

Most businesses collect data without any clear idea of why they are collecting it, and their marketing strategy gets stifled under the sheer amount of available information. The most important output is actually the insights that only shrewd analysis can show, and this is the single most important function of the modern marketer. Six Sigma has a particularly useful concept which can be directly applied to using data insights in this way.

Favorites of 2011: Images Used in Team Building, Leadership, Innovation Workshops & Speeches

Mike Cardus

Developing::Leading::Be a part of High Performance Six Sigma Teams. Archimedes Principle of Marketing Management. With the end of the year approaching, this week is a great to share some of my favorites of 2011. Here is the schedule it may change; 12/27/11 – Photos of Teams. 12/28/11 – Images used in presentations & Articles. 12/29/11 – Team Building & Leadership activity (simulation). 12/30/11 – Blog article. 12/31/11 – NEW YEARS!

Forget Brand Preference – Win the Brand Relevance War

Strategy Driven

There are two ways to compete in existing markets – gaining brand preference and making competitors irrelevant. Most marketing strategists perceive themselves to be engaged in a brand preference battle. Whole Foods Market. Understanding and managing relevance can be the difference between winning by becoming isolated from competitors or being mired in a difficult market environment where differentiation is hard to achieve and often short-lived.”

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1:1 Executive Coaching Program – Now Open for Enrollment

Six Disciplines

Six Disciplines 1:1 Executive Coaching - Is Now Open for Enrollment for 2011. If any (or all) of these seem too familiar, we have good news: we’ve just opened the doors for enrollment to Six Disciplines 1:1 Executive Coaching – proven to get the results you need to be a more effective executive in 2011. NONE have been as effective as the Six Disciplines program. Industry Benchmark reports from three perspectives: (Financial, Market, Competition).

Building Effective Teams in Emerging Markets

Harvard Business Review

Over a century the dabbas have developed a color and numerical code which allows them to deliver with such a low margin of error that Forbes magazine has awarded them a Six Sigma rating. One could find many more examples of effective teamwork in emerging markets, where the most productive teams are those made up of people who know each other. Teams constituted in this way may not reach the same high degree of competence as groups hired individually from the market.

Online Businesses Ask… Employee or Independent Contractor?

Women on Business

About the Author: Craig Calvin is Marketing Manager for [link] , leader in online six sigma certification. Guest post by Craig Calvin (learn more about Craig at the end of this post). As the global economy grows weaker, Internet commerce is growing at a faster rate worldwide. Brick and mortar can take a big bite out of your company’s bottom line, but what is even more expensive for any company is its payroll and benefits packages.

How Big Companies Beat Local Competition in Emerging Markets

Harvard Business Review

You might think that emerging country companies are more ready to address the needs of and win customers in other emerging markets. is expanding rapidly via acquisitions of Issue Group and Cosmetica Nacional in Latin America, while China's Huawei has a large direct presence in India's telecom market. PureIt became a grand market success in India, winning a Golden Peacock Innovative Product/Service Award and acclaim in UNESCO's Water Digest.

A Technique to Bridge the Gap Between Marketing and IT

Harvard Business Review

Here''s a familiar story: Marketing conducts research (" Big Data "! This classic breakdown between marketing and IT is being bridged at a few leading companies such as ING , the Netherlands bank. ING''s customer intelligence group does market research and "database" marketing — they develop sales campaigns for targeted customers. The financial crisis changed the market conditions for banks and also people''s attitudes towards banks.

Why Your Customers Hate You and How to Fix It

Skip Prichard

And even when we’re connected, we’re often dazed and confused: with more than six billion smartphones projected worldwide by 2020, we’ve succeeded in creating an environment in which we and our employees can, if we want, work 24/7, checking our phones as many as 150 times per day. Bringing a new prescription drug to market, for example, now costs nearly $2.6 Even a simpler product like the SpinBrush, which entered the market priced at $5 each, required an upfront investment of $1.5

Balancing Push and Pull Approaches to Improvement

Harvard Business Review

These mandated-from-above programs include Lean Six Sigma initiatives with experts (" Belts ") in command, big IT implementations, and reengineering of major end-to-end processes. An executive in the company's finance operations adopted a Six Sigma belt-driven approach to reduce costs in the company's global shared service centers. The $6 billion company launched a Six Sigma initiative in 1998 in one of its major groups with help from consultants from GE.

What to Do When Each Department Uses Different Words to Describe the Same Thing

Harvard Business

” and the marketing team provides one answer, sales a second, and accounting a third. Thus, the term “customer” can mean a potential buyer to the marketing department, the person who signed the purchase order to sales, and the legal entity that it bills to accounting. Day-in and day-out, the marketing department is responsible for promotional activities and rates its effectiveness on whether a particular promotion produces the desired results.

It's Time to Rethink Continuous Improvement

Harvard Business Review

Six Sigma , Kaizen , Lean , and other variations on continuous improvement can be hazardous to your organization's health. Similarly, Japan's automobile industry has been plagued by a series of embarrassing quality problems and recalls, and has lost market share to companies from South Korea and even (gasp!) Looking beyond Japan, iconic six sigma companies in the United States, such as Motorola and GE, have struggled in recent years to be innovation leaders.

Five Coaching Tips to Help Business Process Management Leaders Succeed

Strategy Driven

Reduce time to market for this product). This role could be filled by a Business Architect, Process Improvement Expert, Lean Six Sigma Practioner, Business Analyst or Project Manager. If your company is a successful organization, it has many excellent leaders. But those leaders have had training and experience to succeed in a traditional organization with a C-suite at the top and siloed business units and functions under each executive.

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Zero-Based Budgeting Is Not a Wonder Diet for Companies

Harvard Business

ZBB’s resurgence is further fueled by the uncertain markets hindering many companies’ efforts to attract fresh capital, as we see venture capital and private equity funds increasingly pushing ZBB on their portfolio companies, in the hope of securing a more rapid and profitable exit on their investments.

Can Anyone Stop Amazon from Winning the Industrial Internet?

Harvard Business

We don’t expect Amazon or Microsoft or IBM to design, make, and market agricultural tractors, aircraft engines, or MR scanners. That’s much different than digital natives like Airbnb where marketing is more important than technical expertise. The characteristics of hardware businesses include long product development cycle, Six Sigma efficiency, and long sales cycle. Alfred Eisenstaedt/Hayon Thapaliya/Getty Images.

Debriefing as Continuous Improvement

Strategy Driven

Whether it was branded the Deming Method or Six Sigma or a host of other models, ‘continuous improvement processes’ found their way into organizations large and small and have made a major contribution to improving quality worldwide. Keep your company fighter-pilot agile in any turbulent or changing market. They must close the gap between what was true about the market yesterday and what the new truth is today.

A Brief History of the Ways Companies Compete

Harvard Business Review

And processes like Six Sigma quality control became hugely popular after GE publicly adopted the concept. Some companies brought together Six Sigma and lean production into “Lean Six Sigma” as a way of competing with both lower costs and higher quality. Since the late nineteenth century, we have seen five distinct movements in the way companies compete. The first was efficiency.

Put HR Skills on Your Performance Improvement Team

Harvard Business Review

My team would have people with deep functional knowledge and skills (strategy, sales, marketing, finance, and information technology) to align surrounding processes. Coco has a unique background because he's not a career HR professional; he started in operations at GE , where he was trained as a Six Sigma Black Belt process improvement expert. If you do Six Sigma in isolation, the work force doesn't have time to implement the changes.".

How GE Stays Young

Harvard Business Review

Under CEO Jack Welch in the 1980s and 1990s, they adopted operational efficiency approaches (“ Workout ,” “Six Sigma,” and “Lean”) that reinforced their success and that many companies emulated. While Lean and Six Sigma continue to be important, the company is constantly looking for new ways to get better and faster for their customers. Marketing plays a catalyst role, providing growth funding. GE is an icon of management best practices.

Achieving Sustained Cost Reduction

Harvard Business Review

An alternative approach to cost cutting is built into the "Six Sigma" methodology as popularized by GE. The quoted financial savings from Six Sigma projects, while valid, aren't having long-term effects on their cost structure. By continually focusing on improving the experiences that customers have with the organization, the quality of offerings, and the time it takes to bring them to market, they will get cost effectiveness as a byproduct.

How to Hire a CEO You Won’t Want to Fire

Harvard Business Review

With its CEO preparing to retire with a mixed legacy, the board at first generated a list of fifteen things at which the new leader should excel, ranging from expanding into new markets, to driving a Six Sigma-based culture of operational excellence, to getting a major facility project back on track. A lot of CEOs are being shown the door lately.

Please, Can We All Just Stop "Innovating"?

Harvard Business Review

There's something about the culture of business that tends toward excess — in financial markets, to be sure, but also in the "market" for new ideas and management techniques. As they unleash new products and services, find exciting new ways to do the stuff they've always done, or identify new markets in which to do business, these companies simply do what makes sense and what comes naturally.

Bringing Outside Innovations into Health Care

Harvard Business Review

Spurred by government reforms and market expectations, healthcare leaders are being forced to reinvent their organizations. This failure is not for lack of effort — health systems are making massive investments in new infrastructure, technology, processes and managerial approaches designed to manage change, such as electronic health records, Six Sigma and Lean Management.

Mind the (Skills) Gap

Harvard Business Review

These high-growth jobs focus on the science, health and business fields — positions like biochemists, market research analysts and occupational therapists are set to skyrocket over the next decade. Project Management and Lean Six Sigma certifications both center on hands-on learning. A bachelor's degree used to provide enough basic training to last a career.

To Lead Change, Explain the Context

Harvard Business Review

pursuing adjacent markets, making acquisitions) and significant contractions (e.g. Each strategic shift, of course, was carefully explained and justified by changing market conditions or opportunities; but the net result within the company was a performance-sapping sense of cynicism. Imagine that your boss asks you to run as fast as possible in one direction, and then after a few minutes, blows the whistle and asks you to run the opposite way.

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Structure Your Global Team for Innovation

Harvard Business Review

Siemens uses Design for Six Sigma to define common analytical tools, provide coaching, and set targets and timetables for feedback meetings. Or begin building a capability in global innovation now to take advantage of lower development costs, faster time to market, and, most important, the ability to leverage dispersed knowledge to gain competitive advantage. Many firms struggle to exploit the innovation potential of their global networks.

Structure Your Global Team for Innovation

Harvard Business Review

Siemens uses Design for Six Sigma to define common analytical tools, provide coaching, and set targets and timetables for feedback meetings. Or begin building a capability in global innovation now to take advantage of lower development costs, faster time to market, and, most important, the ability to leverage dispersed knowledge to gain competitive advantage. Many firms struggle to exploit the innovation potential of their global networks.

How to Repair Your Data

Harvard Business Review

You must measure quality, build in controls that stop errors in their tracks, and apply Six Sigma and other methods to get at root causes. Ignore Costly Market Data and Rely on Google Instead? One can't help being impressed with the effort biologists, physicists, and other scientists devote to data quality.

Scaling Your UX Strategy

Harvard Business Review

You even people talking about UX as the way in which a consumer connects to a business — all the touch-points from marketing to product development to distribution channels. We even hear it from our clients in the international market, such as regional telecommunications companies, who see a "unified user experience strategy" like Apple's as a sign of status. Baby-Step UX : By now, your organization has probably dipped its toe into the app market with mixed success.