Resources

The Modern Customer Success Playbook

ZoomInfo

The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Satisfaction won’t cut it. Quarterbacking your customers to long-term success and growth is proven to combat churn and transform customer success teams into revenue-drivers.

The Forrester Wave™: B2B Marketing Data Providers, Q2 2021

ZoomInfo

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2B marketing professionals select the right one for their needs.

4 AI Hacks to Make Sales Teams More Efficient

ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data. In this eBook, discover four AI assisted sales hacks and get your reps hitting their number: Clone ideal accounts.

How to Overcome the Pain Points of Your CRM

ZoomInfo

CRM software is a powerful tool when used correctly, yet another obstacle to a sales team’s efficiency when it’s not. Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.

A Proven Guide to Recruiting Passive Candidates

ZoomInfo

It's a simple, frustrating truth that you can't predict everything when it comes to recruiting for businesses. At some point in your role as a recruiter - perhaps more frequently than not - you'll need to fill a position quickly and you'll look for active recruitment strategies to do it. However, it's not efficient or cost-effective to be in the active recruitment mode all the time.

The Top 7 Compliance Risks and How to Avoid Them

Compliance is on everyone’s mind, especially as much of the workforce goes remote and many new laws are emerging at the state and local levels. These are the top seven compliance risks of 2021 (so far): Risk #1: Underpreparing for Remote Work. Risk #2: Ignoring “Fair Workweek” Laws. Risk #3: Pushing Pause on Pay Equity. Risk #4: Assuming the Way You Recruit is Legal.

5 Ways Talent Development Makes Your Company Unbeatable

The way we evaluate and develop talent is broken. Traditional performance reviews aren’t working for employees (1 in 5 admit they’d rather call in sick than have one) and nearly 90% of business leaders are currently reevaluating their approach to performance reviews. As your team is searching for the right software, encourage them to evaluate partners by asking three questions: 1) Will the software make our talent process significantly more efficient?

5 Reasons CFOs Invest in Talent Development

The way we evaluate and develop talent is broken. Traditional performance reviews aren’t working for employees (1 in 5 admit they’d rather call in sick than have one) and nearly 90% of business leaders are currently reevaluating their approach to performance reviews. As your team is searching for the right software, encourage them to evaluate partners by asking three questions: 1) Will the software make our talent process significantly more efficient?

CFO’s Guide to Building an HR Team with Limited Time, Budget and Resources

Wherever you are on the path to building an HR team, it’s necessary that CFOs have a destination in mind. A framework for how you’ll structure and organize your team and what you’ll focus on. You may not be able to achieve the ideal team overnight—or ever—but every team needs a north star to guide them. Based on 30 years of working with HR and finance leaders—along with lots of interviews and research— we’ve developed this guide that highlights what it takes to build a high-functioning HR team.

How HR Can Promote Mental Health at Work (Actionable Advice to Help Your People Thrive)

There’s a mental health crisis in America and HR leaders are on the frontlines. Mental health in the workplace has always been a top concern among many, but now we’re reaching an inflection point. One in five American adults will have a diagnosable mental health condition in any given year (CDC) and 67% of US workers say they’re burned out (Gallup).

How HR Can Promote Mental Health at Work: Actionable Advice to Help Your People Thrive

There’s a mental health crisis in America and HR leaders are on the frontlines. Mental health in the workplace has always been a top concern among many, but now we’re reaching an inflection point. One in five American adults will have a diagnosable mental health condition in any given year (CDC) and 67% of US workers say they’re burned out (Gallup).

Paycor CFO Survey: The State of American Business in 2021

Paycor surveyed more than 2,000 Finance and HR leaders about the state of American businesses. Here are some examples of what we found: 86% are concerned about mental health, but very few have a plan. Finance leaders are more confident in their ability to manage change. HR is more bullish on both the short- and long-term. Less than 10% of HR technology is highly effective at mitigating risk.

Paycor HR Leaders Survey: The State of American Business in 2021

Paycor surveyed more than 2,000 HR and Finance leaders about the state of American businesses. Here are some examples of what we found: HR is more bullish on both the short- and long-term. Finance leaders are more confident in their ability to manage change. 86% are concerned about mental health, but very few have a plan. Less than 10% of HR technology is highly effective at mitigating risk.

Benefits in a Pandemic: What HR Leaders Need to Know

How employee benefits plans will look this time next year is anyone’s guess, but one thing’s for sure: traditional packages will be replaced with plans that cater to remote and dispersed workers for the foreseeable future. As you make decisions for your workforce, now’s the time to think beyond status quo plans and look to implement robust offerings that prioritize mental health, flexibility, wellness and an equal balance between work and home.

How Businesses are Managing the New Reality of Work: A Paycor Survey

We wanted to know how COVID-19 impacted businesses and their workforces. Did they need government funds? How many workers did they layoff or furlough? Are employees working from home now? How’s team morale? And perhaps most importantly, what are their plans for the future? This guide offers a pretty good idea of how business leaders are feeling, what keeps them up at night, and what approaches they’re taking to solve problems.

Why HR Technology Matters Now More Than Ever

When a crisis hits, HR technology gives business leaders the data, tools, and support to make important business decisions quickly. In this report, Josh Bersin outlines why HR tech is more important than ever and how it can help small and medium businesses throughout times of crisis. Specifically, this report covers the 4 key benefits of HR technology and how it can: Enhance the employee experience.

COVID & the Future of Work: Insights from Paycor’s C-Suite

In Paycor’s newest report, our Chief Executive and Group Leaders consider how SMBs will recruit, manage their workforce, optimize benefits, and foster employee experience in the new normal of 2020 and beyond. In just a few months, everything changed: 30 million unemployed and counting. An economic contraction that might extend through 2021. Remote employees juggling work and family under the same roof.

How ZoomInfo Helps Overcome the Top Pain Points of Inside Sales

ZoomInfo

Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment. With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”. How can sales organizations meet the buyer along the journey at the perfect time?