Bureaucracy, Gilbert and Management

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Bureaucracy

Gilbert

Management

How IBM, Intuit, and Rich Products Became More Customer-Centric

Harvard Business Review

JUNE 17, 2015

Phil Gilbert , general manager of IBM Design: “In design thinking, you need to listen to the people doing the job, while in continuous delivery you don’t need to talk to users; you just monitor what they do on the web.” But as Intuit grew, informality and entrepreneurship began to morph into procedure and bureaucracy.

Productivity

Productivity Products Customer Intimacy Software

There's No Formula for Fixing Detroit, and That's a Good Thing

Harvard Business Review

JULY 24, 2013

But over time the automakers evolved into change-averse business bureaucracies. That''s partly because they''re older cities with smaller land areas to manage. The downtown Detroit boomlet is to a remarkable extent the work of one wealthy risk-taker, Quicken Loans chairman and co-founder Dan Gilbert. Entrepreneurs.

Gilbert

Gilbert Venture Capitalist Class Entrepreneur

Leadership Digital

How IBM, Intuit, and Rich Products Became More Customer-Centric

There's No Formula for Fixing Detroit, and That's a Good Thing

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