Business Model Call Center Chief Technology Officer Innovation 
Harvard Business Review
JUNE 11, 2012
Khoja recalls his chief technology officer, Eric Chapman, announcing a week into the search that they were going to have to choose their engineers in a different way. Khoja continues: "Today when you come to Roshan, you come to our network control center, you come to our call center, you will find not one single expatriate.
Harvard Business Review
JUNE 11, 2012
Khoja recalls his chief technology officer, Eric Chapman, announcing a week into the search that they were going to have to choose their engineers in a different way. Khoja continues: "Today when you come to Roshan, you come to our network control center, you come to our call center, you will find not one single expatriate.
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