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Kodak and the Brutal Difficulty of Transformation

Harvard Business Review

As the decade wore on and its core business continued to deteriorate, Kodak brought in a new leadership team, downsized its core operations, and began placing bets on even more radical ideas , such as a line of printers with low-cost ink. It's the business model, stupid. photography. Start before you need to.

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How IBM, Intuit, and Rich Products Became More Customer-Centric

Harvard Business Review

Yet wanting to be closer with customers, and knowing what actual, operational pathways to take in order to achieve this are two very different things. The issue arose as a result of changes to IBM’s business model for software. The Future of Operations. Insight Center. Sponsored by GE Corporate.