2012 Covey Loyalty Succession 
Tanveer Naseer
MARCH 8, 2016
But wait, didn’t I suggest that customer loyalty involves a marriage of some sort? Listen Business author Steven Covey noted, “Most people do not listen with the intent to understand; they listen with the intent to reply.” Those connections build customer loyalty and referrals. So what is “wow” or “delight?”
Leading Blog
DECEMBER 31, 2011
KevinEikenberry Valueable Distinction >> Achievement vs. Success. steveroesler: 6 Important Marketing Trends to Watch in 2012 : The World :: American Express OPEN Forum. Compassion builds support, loyalty. TomAsacker: Predictions for 2012 "The more things change, the more they stay the same". Among 5 powers leaders need.
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