Action Learning Goal Human Resources Process 
Harvard Business Review
JUNE 8, 2018
In 2016, former American Express CEO Ken Chenault tasked chief human resource officer Kevin Cox with finding new opportunities that would drive innovation and revenue growth. Participants go through three intensive sessions and work on an “action learning project” as part of a small team. American Express.
Harvard Business Review
MAY 15, 2013
One team member, a no-nonsense American with a Bain Capital pedigree, thinks the answer is obvious: North America Human Resources. Turning one into the other requires, above all, close attention to fundamental human dynamics. But team members themselves, intent on content, don''t often see process, even as it derails them.
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