Exit, Voice, and Albert O. Hirschman
Harvard Business Review
DECEMBER 12, 2012
You're a United Airlines Premier Platinum member with hundreds of thousands of unused miles, and you've decided you can't take the airline's post-merger disorganization and shoddy service any longer. As Hirschman's death on Tuesday made clear, the book has a substantial fan club among social scientists. Book report to come.).
Let's personalize your content