How to Solve Complex Problems Fast
Skip Prichard
JUNE 28, 2019
Implementing a customer relationship management system is complicated; delivering a winning customer experience every time is complex. 1] Defined in HBR’s Why Strategy Execution Unravels—and What to Do About It (Donald Sull, Rebecca Homkes, and Charles Sull, MARCH 2015). 10 Steps to Solving Complexity.
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