How Leaders Can Help Develop Customer Service Strategies
Tanveer Naseer
AUGUST 7, 2012
A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. Develop a CRM strategy A CRM is a somewhat tricky piece of technology. A CRM without strategy and leadership will do you little good, so make sure its management isn’t left entirely to your IT department.
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