Want to Build Resilience? Kill the Complexity
Harvard Business Review
SEPTEMBER 26, 2012
Confronting this ambiguity, the pilots appear to have reverted to rote training procedures that likely made the situation worse: they banked into a climb designed to avoid further danger, which also slowed the plane's airspeed and sent it into a stall. Each of these safety features, however, also increases the complexity of the whole.
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