Courtside Seats to the Best (And Worst) C-Suites
Harvard Business Review
MARCH 27, 2012
As a management consultant, I often have a courtside seat to the senior team discussions of many companies. That's why Greg Wasson, the CEO of Walgreens hired an experienced executive from the airline industry to sit at his table in a customer experience and loyalty role. I've found that I learn a lot by watching the meeting dynamics.
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