Budgeting Career Customer Loyalty Technology 
Harvard Business Review
AUGUST 7, 2017
An executive I work with recently stepped into the biggest challenge of her career. Recruited from outside the organization, she faced multiple problems: The business was losing money, costs were bloated, customer loyalty was fading, and key talent was defecting. Juan Díaz-Faes for HBR.
Harvard Business Review
NOVEMBER 22, 2017
That means choosing the right dashboards, defining which metrics matter most and mapping out how long-range planning, resource allocation, and budgeting will work. And since people ultimately make all the difference, your operating model should define how you manage the assignments and career paths for your difference-making talent.
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