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There's No Formula for Fixing Detroit, and That's a Good Thing

Harvard Business Review

But over time the automakers evolved into change-averse business bureaucracies. Policy innovation. The downtown Detroit boomlet is to a remarkable extent the work of one wealthy risk-taker, Quicken Loans chairman and co-founder Dan Gilbert. Entrepreneurship Government Innovation' Entrepreneurs. million square feet.

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How IBM, Intuit, and Rich Products Became More Customer-Centric

Harvard Business Review

Phil Gilbert , general manager of IBM Design: “In design thinking, you need to listen to the people doing the job, while in continuous delivery you don’t need to talk to users; you just monitor what they do on the web.” But as Intuit grew, informality and entrepreneurship began to morph into procedure and bureaucracy.