Are Scorecards and Metrics Killing Employee Engagement?
Harvard Business Review
JULY 12, 2011
Unable to gain resolution with Delta, the two Staff Sgts filmed a YouTube video about the incident. Employee disengagement has reached crisis proportions as evidenced by a recent Mercer study that found that 50% of employees are checked out on the job. I'm fairly sure that the Delta employees who were demanding payment knew it.
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