Remove Call Center Remove Efficiency Remove Motivation Remove Parcell
article thumbnail

Workforce Analytics Isn't as Scary as It Sounds

Harvard Business Review

ready to weigh and measure any parcel of human nature, and tell you what it comes to." Most importantly, they do fewer headcount reductions because they have lean and efficient workforces to begin with. Are employees fully engaged and motivated? Take Thomas Gradgrind in Hard Times. He's "[a] man of facts and calculations.

Metrics 12