Three Examples of New Process Strategy
Harvard Business Review
DECEMBER 6, 2012
They stand on the shoulders of the methods of "Process Strategy 1.0": Lean , Six Sigma , and Business Reengineering. One success story occurred when a front-line associate in a call center posted online she didn't like a new process. Google's engineering culture is a good example of a management system geared for speed.
Let's personalize your content