Can GM Make it Safe for Employees to Speak Up?
Harvard Business Review
JUNE 5, 2014
First, Maryann Keller, a former auto analyst, notes that, historically, GM hasn’t invested in root-cause analysis. ” Second, Keller says that for years it was considered bad for your career if information filtered up to the highest ranks. So it had to use the washer fluid itself to cool down.”
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