Career CRM Leadership Trends 
N2Growth Blog
MARCH 23, 2010
I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.
N2Growth Blog
APRIL 2, 2010
If you buy into this line of thinking my guess is that it won’t be the first time you’ve fallen prey to a failed initiative around the latest trend. I always love the excuse “I don’t have time for social media.&# using a dashboard tool like CoTweet or Hootsuite) can all address the "scale" challenges.
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