Managerial Leadership Training Tool: Using DTC Operator Innovation Planning
Mike Cardus
NOVEMBER 7, 2011
Working with a team of 5 Executive Directors from a company that employs ~2000 people we identified a gap in the Managerial Leadership Training , Mentoring and coaching of employees prior to being promoted to a Manager Level within the company. Increased customer complaints about service and interactions. Overtime increased by 30% in 3 years.
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