Critical Success Factor Kaplan Succession Tools 
LDRLB
JUNE 19, 2013
Step in, then step back – Provide tools that give guidance and structure, but let employees decide how best to use and apply them. Get symbolic – understand that mission statements, awards, stories of successes and failures, posters in the hallways, catch phrases, and acronyms all shape culture. The soft stuff truly is the hard stuff.
LDRLB
FEBRUARY 13, 2014
Step in, then step back – Provide tools that give guidance and structure, but let employees decide how best to use and apply them. Get symbolic – Understand that mission statements, awards, stories of successes and failures, posters in the hallways, catch phrases, and acronyms all shape culture. The soft stuff truly is the hard stuff.
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