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How GM Uses Social Media to Improve Cars and Customer Service

Harvard Business Review

FEBRUARY 12, 2016

Thanks to the proliferation of smartphones, brand and online-shopping websites, social media, and vehicle connectivity, businesses have a unique opportunity to use technology to revolutionize the customer experience and to incorporate the voice of the customer into product development. But where and how do you start? Keep it simple.

Media

Media Automotive Globalization Active Listening

Where are you on the management scale of newbie to expert hacker?

Ask Atma

JANUARY 2, 2011

They develop action plans. If the person(s) responsible for managing are able to look at the eighteen points above and determine they are more or less in place, they are operating at the most fundamental or beginner’s level of management. Move towards developing a long-term relationship with a single supplier. Skills management.

Management

Management CRM Objective Human Resources

Leadership Digital

How GM Uses Social Media to Improve Cars and Customer Service

Where are you on the management scale of newbie to expert hacker?

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