CTO Efficiency Finance Operations 
Harvard Business Review
AUGUST 16, 2013
I''m often struck by how many articles exclusively focus on new or emerging technology and their productivity or efficiency effects. Note that the high-profile C-suite executives at firms like Borders, Jessops, and Bank of New England had large IT budgets, but no longer have a company to make more efficient today.).
Harvard Business Review
JUNE 17, 2015
Yet wanting to be closer with customers, and knowing what actual, operational pathways to take in order to achieve this are two very different things. The Future of Operations. The designers were focused on creating better user experiences, while the engineers were focused on speed, quality, and efficiency. Insight Center.
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