Customer Intimacy, Finance and Management

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Customer Intimacy

Finance

Management

How IBM, Intuit, and Rich Products Became More Customer-Centric

Harvard Business Review

JUNE 17, 2015

In this article we look at three very different organizations – IBM, Rich Products, and Intuit – and the three different paths they have taken in reconfiguring their operations for more customer intimacy, by changing methods, reengineering processes, and transforming culture. IBM: Applying a Hybrid Design-Thinking Approach.

Productivity

Productivity Products Customer Intimacy Software

Start-ups: Before You Launch Your Product, Start With a Service

Harvard Business Review

FEBRUARY 3, 2014

Seed investors are mostly operating as growth investors, expecting that the entrepreneur will somehow manage to bridge the gap and bring a concept to realization. Andy’s research was financed by DARPA at the university. Outside the Valley, the startup eco-systems are mostly immature, and the probability gets even lower.

Productivity

Productivity Products Customer Intimacy Benchmarking

Leadership Digital

How IBM, Intuit, and Rich Products Became More Customer-Centric

Start-ups: Before You Launch Your Product, Start With a Service

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