Customer Intimacy, Finance and Operations

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Customer Intimacy

Finance

Operations

How IBM, Intuit, and Rich Products Became More Customer-Centric

Harvard Business Review

JUNE 17, 2015

Yet wanting to be closer with customers, and knowing what actual, operational pathways to take in order to achieve this are two very different things. This way, they can respond very quickly to new or changing customer needs, incrementally. The Future of Operations. Intuit: Reviving a Culture Built Around Customers.

Productivity

Productivity Products Customer Intimacy Software

Start-ups: Before You Launch Your Product, Start With a Service

Harvard Business Review

FEBRUARY 3, 2014

Seed investors are mostly operating as growth investors, expecting that the entrepreneur will somehow manage to bridge the gap and bring a concept to realization. Andy’s research was financed by DARPA at the university. Outside the Valley, the startup eco-systems are mostly immature, and the probability gets even lower.

Productivity

Productivity Products Customer Intimacy Benchmarking

Leadership Digital

How IBM, Intuit, and Rich Products Became More Customer-Centric

Start-ups: Before You Launch Your Product, Start With a Service

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