What Apple, Lending Club, and AirBnB Know About Collaborating with Customers
Harvard Business Review
JULY 3, 2015
Through our research on network-centric businesses and our experience advising hundreds of companies we have developed a framework for understanding customer affinity. New tools and strategies. They may be willing to share their opinions, skills, relationships, and even their real assets (cars, apartments, etc.) Insight Center.
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