Avoid Doing the Wrong things Righter…But, “By What Method?”
Deming Institute
JUNE 30, 2020
Ackoff provides the following insight about leaders doing the “right and wrong” things in the systems they lead: Peter Drucker said “There’s a difference between doing things right and doing the right thing.” Doing things right is efficiency. Effectiveness/Efficiency Matrix. Doing the right thing is wisdom, and effectiveness.
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