Change Your Employees' Minds, Change Your Business
Harvard Business Review
MARCH 1, 2012
The bankers were trained, the tools were rolled out, and, leaders thought, the problem was solved. The power of mindsets is brought home by Gary Hamel and C.K. The bank's leaders had their diagnosis, and set about reengineering the loan-origination process to minimize paperwork and maximize customer-facing time.
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