The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics
Strategy Driven
FEBRUARY 6, 2015
Life-threatening experiences (loss of business or market share, economic recession) signal the urgency for the team to collaborate. The empowered team is trusted to seek quality on their own. The team will not be judged by the superstars but, instead, by the average. Involvement teams. Customer retention. Higher sales.
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