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What Is the Business of Health Care?

Harvard Business Review

No doubt some people were surprised by this filing, because they grew up at a time when bright yellow boxes of film accompanied every family vacation and celebration. Central among them was that Kodak was late to recognize that it was not in the film and camera business: it was in the imaging business.

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Why Big Companies Struggle to Market Online

Harvard Business Review

For all their rhetoric about a digital future, established firms in most industries still sell mainly through traditional channels, while newcomers seize the virtual territory. This is typically the segment that industry incumbents zero in on. A gold-plated product or service. Making a quarter-inch hole is the job to be done.