Goal Leadership Operations Ulrich 
Harvard Business Review
NOVEMBER 16, 2011
In 2009 Tony Scibelli, Vice President of Human Resources and Operations at Faxton-St. Luke's Healthcare learned that the Chief Operating Officer and Chief Nursing Officer were going to launch "relationship-based care," a comprehensive cultural change program to focus doctors' and nurses' attention on patients and their families.
Harvard Business Review
JANUARY 23, 2014
A few years ago Dave Ulrich, a management thought leader from the University of Michigan, made a comment I found both insightful and profound: “ Every leader needs to have a model of organization design.” What type of leadership and culture are required to achieve the value proposition? Operations Organizational culture'
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