The Management Thinker We Should Never Have Forgotten
Harvard Business Review
JUNE 24, 2016
End the practice of awarding business on the basis of price tag alone; instead, try a long-term relationship based on established loyalty and trust. Eliminate exhortations for the work force; instead, focus on the system and morale. Eliminate MBO. Work to constantly improve quality and productivity. Drive out fear; create trust.
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