Why Your Customers Hate You and How to Fix It
Skip Prichard
JULY 15, 2019
Yet even as we connect people and the world’s population rises 7 percent between 2010 and 2020, the number of working-age employees will actually decline in many industrialized nations. They tend to think of innovation as a shiny new product or service that incorporates a major advance in technology—something like the Model T or the iPhone.
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