Frank Sonnenberg Online

JUNE 4, 2024

Damages morale. As George Bernard Shaw, the Irish playwright, said, “The single biggest problem in communication is the illusion that it has taken place.” When folks don’t share their feelings, it might seem like they’re not fully committed to the relationship. Strains relationships.

Cost 95

Cost Shaw Information Morale 95

Harvard Business Review

JANUARY 7, 2016

The standard advice on conflict management suggests we try to find win-win solutions whenever possible. But these tactics fall flat when faced with disputes of an ethical, moral, or legal nature. This can mean speaking with friends and colleagues and getting their advice and support. Just say no louder.

Tactics 8

Tactics Shaw Ethics Morale 8

Harvard Business Review

AUGUST 13, 2018

Firms create value through purpose — a moral or spiritual call to action. We typically use the term purpose here, to describe what Ratan Tata calls a “ moral or spiritual call to action ” that leads people to put in discretionary effort — to work long hours, and to bring their passion and creativity to the workplace.

Company 9

Company Long-term Short-term Technology 9