Creating Customer Focused Teams, Part 1
Strategy Driven
JULY 25, 2012
I first saw this term used in the book Raving Fans by Ken Blanchard. Ask Zappos, ask Southwest Airlines, ask Apple, ask Jimmie Buffett and ask CMI (that is us). Complimentary Resource – How Do You Know if Your Talent Management Strategy is Creating Value? What is a Raving Fan Customer?
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