Before You Link Pay to Customer Feedback: Five Essentials
Harvard Business Review
SEPTEMBER 22, 2011
TIAA-CREF, the big financial services company, includes customer loyalty score improvement in senior executive compensation. Bain research shows that leading companies can achieve 60% or better response rates in B2B companies and 30% or more in most B2C situations. Your CFO and finance team can take a leadership role here.
11 
Let's personalize your content