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Personal Needs vs. Customer Relationships

Strategy Driven

People are commonly referred to as ‘buyers,’ ‘shoppers,’ ‘payers,’ ‘non-responders,’ ‘early adopters,’ and ‘eyeballs.’ Customer satisfaction is used by 90 percent of companies as a benchmark for success. But the customer satisfaction benchmark is confounding. Many companies talk about the need to establish strong ‘relationships’ with their customers.

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