The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics
Strategy Driven
FEBRUARY 6, 2015
Total Quality Management (TQM) is recognized as a prerequisite for survival. TQM has increased profitability in some corporations up to six times. Benchmark measurements of accomplishments. Anyone who is unwilling to spend for quality is hastening company decline. Business Strategy Steers the Quality Process. Customer retention.
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