The High Price of Overly Prescriptive HR Policies
Harvard Business Review
SEPTEMBER 15, 2017
In an effort to become known as a positive place, for example, Ochsner Health System made it a punishable offense for any employee to fail to smile within 10 feet of a customer. When common sense and bureaucracy clash, you see headlines like the one about a longtime Lowe’s employee who was fired for calling 911 on a shoplifter.
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