Bureaucracy Leadership Marketing Outsourcing 
Harvard Business Review
MARCH 13, 2017
Unproductive routines, corporate bureaucracy, and “administrivia” kill ambition and sap energy for far too many employees. Look closely, and you’ll find that most companies have stretched their brands and product portfolios to customers and markets in which they are undifferentiated and profits are weak.
Harvard Business Review
FEBRUARY 26, 2016
The result is the reconstitution or destruction of industries, creation of new market spaces, and reshaping of old industry ecosystems. Change the dialogue in the senior leadership team to focus on the end-to-end customer experience. Balancing the short-term and long-term is a dynamic leadership challenge. Tom Watson, Jr.
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