Listen to Your Employees, Not Just Your Customers
Harvard Business Review
AUGUST 15, 2016
For example, if linked feedback loops helped to improve retention by even one percentage point, the savings on a subscriber base of 12 million ( Hulu’s current base ) with a typical monthly subscription price of $7.99, would generate an extra $11 million in annual revenue. Why don’t more companies do this?
8 
Let's personalize your content