Balancing Push and Pull Approaches to Improvement
Harvard Business Review
JUNE 10, 2011
An executive in the company's finance operations adopted a Six Sigma belt-driven approach to reduce costs in the company's global shared service centers. They like the notion of using experienced improvement experts (internal or external) to drive projects with short ramp-ups and delivery times. Today we're 90% Lean and 10% Six Sigma.
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