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Can GM Make it Safe for Employees to Speak Up?

Harvard Business Review

As Harvard Business School professor David Garvin explains, “Culture is remarkably durable and resistant to change.” “The phenomenal number of interacting parts, interacting people and continuing changes in technology mean that we will always have failures, full stop.” And it’s really hard for leaders to change that culture, even when they become aware of the problem. “You hope a crisis brings change,” says Maryann Keller.