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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

Failing technology. Company COO, Andrew Watterson, explained their scheduling software could not match available crews with planes quickly enough. In servant-leadership terms, this is a failure of the principle, THOROUGHNESS. Leaders are thorough when they take a comprehensive focus of their business.

Airlines 188
article thumbnail

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

Failing technology. Company COO, Andrew Watterson, explained their scheduling software could not match available crews with planes quickly enough. In servant-leadership terms, this is a failure of the principle, THOROUGHNESS. Leaders are thorough when they take a comprehensive focus of their business.

Airlines 130